Work Coach (EO2) – Dungannon

TN United Kingdom; Dungannon; On-site; Full time

Job summary

A leading public sector employer in Dungannon is seeking a full-time Work Coach. This long-term temporary position offers on-the-job training and the opportunity to gain valuable skills. Candidates need 5 GCSEs and 2 A levels, with no prior experience required. The role involves managing caseloads, engaging with claimants, and ensuring compliance with Universal Credit Full Service.

Benefits

On-the-job training provided

Long-term opportunity – 51 weeks with the possibility of extension

Diverse and inclusive employer

Qualifications

• 5 GCSEs at grade C or above (including English & Maths).
• 2 A levels required.
• An AccessNI check will be required.

Responsibilities

• Manage caseloads effectively and promote Universal Credit Full Service.
• Liaise with specialists and build relationships with claimants.
• Verify identities and provide tailored advice.

Skills

Effective call handling

Interpersonal skills

Good verbal communication

Good written communication

Ability to build rapport

Accuracy

Basic IT skills

Organized

Time management

Education

5 GCSEs at grade C or above

2 A levels

Job description

Job Opportunity: Work Coach in Dungannon

We have a fantastic opportunity for you to join our client, based in Dungannon, as a full-time Work Coach. This is a long-term temporary position.

Our client is Northern Ireland’s leading public sector employer.

Pay Rate and Start Date

• Pay Rate: £14.50 per hour
• Start Date: As soon as possible

Benefits of Working with NICS

• On-the-job training provided
• Long-term opportunity – 51 weeks with the possibility of extension
• No experience required
• Gain valuable skills and advance your career
• Diverse and inclusive employer with active social mobility policies

Working Hours

• Monday to Friday
• 37 hours shift pattern – rota between 8am-8pm

Key Responsibilities

Setting Direction: Manage caseloads effectively, understand the claimant journey, assess vulnerabilities, promote Universal Credit Full Service, and adapt to changing practices.

Engaging People: Liaise with specialists, promote online job sites, build relationships with claimants, stay informed on local labour market, participate in continuous learning, and build relationships with external partners.

Delivering Results: Verify identities, assess claimant needs, provide tailored advice, explain next steps, ensure compliance, support participation in programmes, make referrals, and support claimants online and face-to-face.

Candidate Requirements

• Effective call handling and interpersonal skills
• Good verbal and written communication skills
• Ability to build rapport
• Accuracy within deadlines and target achievement
• Basic IT skills and computer literacy
• Organized with good time management

We are committed to promoting equal opportunities. Applications from all backgrounds are encouraged.

**No experience needed – just 5 GCSEs at grade C or above (including English & Maths) and 2 A levels**

**An AccessNI check will be required**

If interested, please apply via the provided link or contact Kerri Kyle at TRC.