Customer service End Point Assessor

Able Personnel; Manchester; Remote; GBP 29,000; Full time

Job summary

A leading company is seeking an End Point Assessor for Customer Services, primarily home-based with occasional travel. This full-time role involves conducting assessments, grading apprentices, and participating in training activities. The position offers a competitive salary, flexible hours, and various benefits including enhanced pension and health services.

Benefits

25 days' holiday

Birthday off

Holiday purchase scheme

Enhanced pension

Group life assurance (3x salary)

Access to health services

Wellbeing content

Employee assistance

Enhanced sick pay

Parental leave packages

Qualifications

• Experience as an end point assessor or in customer service level 3.
• Experience as a Manager, Supervisor, or Team Leader in Customer Service.

Responsibilities

• Conduct end point assessments and make decisions based on standards.
• Plan assessments with apprentices and employers online.
• Assess and grade apprentices according to standards.

Skills

Customer Service

Assessment

Education

Assessor qualification (e.g., TAQA, A1, D32/D33, CAVA)

Job description

End Point Assessor - Customer Services

Location: Home-based, mostly remote with occasional visits to learners in York, Manchester, Birmingham, Bolton, or Blackburn.

Contract: 6 months, full-time, Monday to Friday, 9:00 am to 5:30 pm (flexible), with a 45-minute lunch break. Potential for extension or permanent role.

Equipment: Provided, including laptop, mobile, and headsets.

Job Role

1. Conduct end point assessments and make decisions based on apprenticeship standards.
2. Experience required: End point assessing or assessing and preparing learners for assessments, conducted online.
3. Occasional workplace visits and local travel expenses paid.
4. Plan assessments with apprentices and employers online.
5. Assess and grade apprentices according to standards, confirming completion of assessment elements.
6. Determine overall apprentice grading based on assessment performance.
7. Participate in standardisation and training activities.

Essential Requirements

1. Assessor qualification (e.g., TAQA, A1, D32/D33, CAVA).
2. Experience as an end point assessor or assessor in customer service level 3, with experience supporting learners for assessments.
3. Experience as a Manager, Supervisor, or Team Leader in Customer Service.
4. Owns a vehicle.

Salary and Benefits

GBP 28,382 per annum (pro-rata for 6 months), with 25 days' holiday (rising with service), birthday off, holiday purchase scheme, enhanced pension, group life assurance (3x salary), access to health services, wellbeing content, employee assistance, enhanced sick pay, parental leave packages, reward and recognition programs, and annual awards event.