Customer Services & Supply Chain Coordinator M/F/D

SEQENS; Middlesbrough; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Services & Supply Chain Coordinator to support their logistics operations. This role involves processing sales orders, liaising with customers, and preparing essential documentation for smooth operations. The ideal candidate will have experience in customer service or supply chain within a chemical manufacturing environment, along with strong organizational and communication skills. Join a diverse team committed to excellence and make a significant impact in a dynamic supply chain function.

Qualifications

• Experience in customer service or supply chain within a chemical manufacturing environment.
• Strong organizational and planning skills with excellent communication abilities.

Responsibilities

• Process sales orders and liaise with customers for timely deliveries.
• Prepare export documentation and coordinate with customs brokers.
• Maintain stock levels and support accounts with invoice queries.

Skills

Customer Service Experience

Supply Chain Knowledge

Import/Export Logistics

Organizational Skills

Communication Skills

IT Skills

Attention to Detail

Job description

Position description

Job Family / Sub-family
Supply chain - Logistics

Contract type
Temporary agency worker

Contract duration (Months)
12

Job title
Customer Services & Supply Chain Coordinator M/F/D

Position Context:

Seqens Custom Specialties is one of Europe’s largest contract manufacturers, with two sites on Teesside employing over 180 people. It is a leading provider of custom manufacturing services to petrochemical and speciality chemical companies, as well as smaller niche firms.

This role is a 12-month contract supporting the Supply Chain function, reporting to the Supply Chain Manager.

Main tasks:

1. Receiving and processing sales orders, liaising with customers to ensure acknowledgment and on-time delivery.
2. Checking prices against customer orders.
3. Preparing documentation and liaising with banks as necessary.
4. Obtaining economical freight rates and liaising with hauliers for timely delivery.
5. Providing carrier notifications and shipping documents.
6. Preparing export documentation and liaising with customs brokers.
7. Updating details on the Movement Database.
8. Coordinating raw material deliveries with operations.
9. Processing purchase orders and coordinating with suppliers and hauliers.
10. Preparing month-end reports for customers.
11. Supporting Commercial Managers.
12. Liaising with storage companies for stock movements and despatch documentation.
13. Supporting accounts with credit blocks, invoice queries, and cost approvals.
14. Logging customer complaints.
15. Maintaining stock levels to meet business and customer needs.
16. Coordinating production and drumming slots with operations.

Required skills:

• Experience in customer service or supply chain within a chemical manufacturing environment is advantageous.
• Experience in import/export logistics, including deep sea, short sea, and EU logistics, is preferred.
• Strong organizational and planning skills.
• Excellent communication skills, both written and verbal.
• Ability to meet deadlines with minimal supervision.
• Attention to detail and accuracy.
• Excellent IT skills.
• Eligibility to work in the UK.

Additional information:

Seqens Custom Specialties is committed to diversity and inclusion. We welcome applications from all backgrounds. For accessibility requirements, please contact [e-mail].

Position location

United Kingdom, England, Middlesbrough