Will Writer

Dignity PLC; United Kingdom; Hybrid; GBP 34,000; Full time

Job summary

An established industry player is seeking a Senior Will Writer to join their innovative team. This role involves guiding clients through the will-writing process using specialized software, ensuring all documents are legally sound and completed promptly. With a focus on exceptional client service, the ideal candidate will have a strong background in will writing and estate planning, alongside excellent communication skills. The company values a supportive and collaborative environment, offering flexible working and a commitment to transforming the future of will writing. If you're passionate about helping clients and ensuring legal integrity, this opportunity is perfect for you.

Benefits

25 Days Holiday + Bank Holidays

BUPA Healthcare (Self)

Life Assurance

Pension Scheme

Access to internal development schemes

Qualifications

• Proven experience in will writing and estate planning in a fast-paced environment.
• Strong understanding of UK wills and inheritance laws.

Responsibilities

• Guide customers through the will-writing process, ensuring legal soundness.
• Draft and send at least 25 legally sound wills per week.

Skills

Will Writing

Estate Planning

Legal Document Drafting

Attention to Detail

Communication Skills

Organizational Skills

Problem Solving

Education

STEPs Qualification

Tools

WillSuite

Job description

Senior Will Writer
Contract: Permanent, Full-Time
Location: Haggerston, London (Hybrid, flexible working)
Salary: £33,600 per annum

Join Farewill – Transforming the Future of Will Writing
At Farewill, now part of the Dignity Funerals Group, we are on a mission to make will-writing simple, accessible, and legally robust. We are now expanding our expert team and looking for an experienced Senior Will Writer who is passionate about delivering exceptional client service while ensuring the highest legal standards.

This role is ideal for someone with a comprehensive background in will writing, estate planning, or legal document drafting who is confident in guiding customers through the process and ensuring that every document is legally sound. If you thrive in a fast-paced, client-focused environment and want to be part of a forward-thinking company that is reshaping the way people plan for the future, we would love to hear from you.

What the day-to-day will look like for you:

1. Guiding customers through the will-writing process using WillSuite, ensuring they feel supported and informed at every stage.
2. Drafting and sending at least 25 legally sound wills per week, ensuring they are free from critical errors that could impact the customer, their beneficiaries, or the business.
3. Handling complex wills and ensuring they are completed within 10 working days of receiving final instructions, escalating any issues where necessary.
4. Ensuring a smooth and efficient process, closing each case within five working days of the customer confirming they are happy with and understand their will.
5. Providing prompt and professional support, responding to customer queries by phone or email promptly, and escalating complex issues or complaints as needed.
6. Working collaboratively within a small, expert team, supporting the wider business where necessary to ensure an excellent customer experience.

We are looking for someone who has:

1. Proven experience in will writing, estate planning, or legal document drafting, ideally in a fast-paced environment.
2. Is preferably STEPs qualified or working towards.
3. A strong understanding of UK wills, probate, and inheritance laws, with the ability to identify potential risks and ensure all wills are legally sound.
4. Excellent attention to detail, ensuring that all documents meet the highest standards and contain zero critical errors.
5. Exceptional communication skills, with the ability to explain complex legal concepts in a clear, supportive, and empathetic way.
6. Strong organisational and time management skills, able to handle multiple cases simultaneously while meeting deadlines.
7. A proactive, problem-solving approach, with experience in handling and escalating complex cases when necessary.

What we offer:

1. Annual salary of £33,600.
2. 25 Days Holiday + Bank Holidays.
3. BUPA Healthcare (Self).
4. X2 Life Assurance.
5. Pension Scheme.
6. Hybrid flexible working.
7. Access to our internal colleague development schemes.

Why Join Us

We are committed to transforming the way people plan for the future. We believe that writing a will should be a simple, stress-free process, and our team is at the heart of delivering this vision. By joining us, you’ll be part of a progressive, customer-focused company that values innovation, expertise, and empathy.

Join us in making a difference – apply today!

What are the next steps?

To be considered for this role, please submit your application via the ‘apply’ button, where a member of our Talent Team will review your application.