Technical Delivery Associate Manager - Cheltenham | Cheltenham, UK

Accenture; Cheltenham; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Accenture is seeking a Technical Delivery Associate Manager in Cheltenham to oversee cyber security service delivery. This hybrid role involves leading a team, managing client relationships, and ensuring effective threat monitoring and incident response. Join a diverse team and enjoy excellent benefits while contributing to a critical area of security.

Benefits

Competitive salary and benefits

Flexible work arrangements

Continuous training and development

Career coaching and mentorship

Corporate citizenship initiatives

Qualifications

• At least 6 years of experience in an information/cyber security role.
• Extensive experience working directly with client stakeholders.
• A high level of both written and spoken English.

Responsibilities

• Act as service delivery manager during the run phase of the service.
• Support the Senior Analyst as SME to the SOC team.
• Manage escalations and support incident management.

Skills

Security Monitoring

Incident Response

Threat Intelligence

Team Leadership

Education

Further education in Computer Science, Telecommunications or Information Security

Tools

Security Information and Event Management

Cloud Access Security Broker

Multi Factor Authentication

Job description

Technical Delivery Associate Manager - Cheltenham

Technical Delivery Associate Manager - Cheltenham

Technical Delivery Associate Manager - Cheltenham

Technical Delivery Associate Manager - Cheltenham

Accenture Security helps organizations prepare, protect, detect, respond to, and recover, at all points of the security lifecycle. We hire the very best security talent and arm them with the coolest tools and latest tech so they can help our clients build resilience as we create integrated, customized turnkey solutions. We blend risk strategy, digital identity, cyber defense, application security and managed service solutions to rethink the entire security lifecycle.

The Accenture Security practice is a unique group of people passionate about Information Security. We are currently looking for a SOC Manager. This role is based in Cheltenham, Gloucestershire, (UK) and is a hybrid role where the expectation is for 2 days a week in office and 3 days remote working.

Due to the nature of clients served from this team, the successful candidate shall either possess (or have the eligibility to obtain) UK security clearances.

Job Summary

The primary objective of the Technical Delivery Associate Manager is to support projects to deliver either the transition of new a service and/or throughout the run-phase of the service. This role is responsible to drive the day-to-day delivery in defence of corporate networks from advanced and targeted attacks by providing threat monitoring and cyber defence services as the service owner. The Technical Delivery Associate Manager will work with the SOC Operations team with a focus on threat identification, incident response, cyber threat intelligence infusion, and mitigations-to ensure defensive resiliency. This is a new project within the existing team and will require the candidate to own the service management across internal and external stakeholders, support a team of 5 analysts and run service reviews with the client with support from the SOC Operations team.

What's in it for you?

Accenture is an incredible place to work - and continue learning. By joining us, you'll become part of a global company with a world-class brand and reputation. Besides the work we do for our clients, we're really proud of our vibrant, diverse workplace culture: we believe in openness and honesty, fairness and equality, common sense and realism. We want to get to know the real you and help you explore and grow what you're great at. So, you will always have lots of learning opportunities (formal and informal) to improve your role-specific skills and expertise.

Besides our high-profile, challenging projects and our nurturing work environment, we offer excellent employee benefits, including:

• Competitive salary and benefits, including but not limited to: life/health insurance, performance based bonuses, company car (depending on management level), flexible work arrangements (remote working), employee share purchase plan, parental leave and various corporate discounts

• Multi-cultural team of highly motivated advisory professionals, diverse and inclusive culture

• Collaborative spirit among security professionals.
• Continuous hard and soft skills trainings, certifications and development through global platforms & local academy

• Career coaching and mentorship to help you manage your career and develop professionally upon your domain

• Ongoing strengths and skills-based evaluation process

• Various opportunities to develop your career across a spectrum of clients, industries and projects leveraging our alliances (Google, Microsoft, Splunk, and others)

• Corporate citizenship initiatives (access to volunteering opportunities, charity work) Modern working environment.

Key Responsibilities

• Act as service delivery manager during the run phase of the service
• Supporting the Senior Analyst as SME to the SOC team during the run phase of the service.
• Working with the Senior Analyst to provide subject matter expertise and guidance on Sentinel design, implementation, log sourcing integration, Use Case development and trouble shooting
• With the support of the Senior Analyst Provide subject matter expertise and guidance on incident response management and coordinating efforts across client and Accenture teams
• Managing escalations and supporting incident management.
• Reporting and review of contractual metrics - KPI/SLA
• Participate in business development activities (including responses to RFP/I/Q)
• Champion continuous service improvement and drive automation efforts
• Contribute to people-related activities, including development, coaching, recruiting, training, and retention. Foster a culture of learning, continuous improvement

Professional Attributes

• Self-starter
• Delivery focussed
• Insights driven
• Pragmatic
• Experience led
• Collaborator/Team player
• A network builder
• Innovator
• Up for a challenge

Job Requirements

• Further education in Computer Science, Telecommunications or Information Security or equivalent work experience
• At least 6 years of experience an information/cyber security role focused on security monitoring and analysis
• Knowledge of IT security solutions (Security Information and Event Management, Cloud Access Security Broker, Data Leakage Prevention, Web Application Firewall, Multi Factor Authentication, Data Rights Management, Identity Access/Privileged Access Management, etc.)
• At least 3 years of experience in leading teams of varying sizes teams of varying sizes and resource management
• Extensive experience of working directly with client stakeholders as a single point of contact, managing escalations and driving remediation initiatives
• Experience delivering complex projects across a variety of clients / stakeholders
• A high level of both written and spoken English is required for this position, as this role will regularly interact with stakeholders across our footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Desirable skills

• Certifications in public cloud (level of architect, security engineer/specialist) or Security Certifications in CISSP, CISM, CCSP or CCSK, CEH, CISA, Azure Security Engineer, Azure Solution Architect Expert, AWS Solution Architect Associate/Professional
• Familiarity with industry standards, guidelines, and regulatory compliance requirements related to information security and cloud computing such as GDPR, ISO 27001, Cloud Security Alliance, NIST 800-53, PCI DSS, ISA/IEC 62443, NERC CIP, HIPAA, etc.
• Knowledge of public cloud environments Azure, AWS or Google Cloud

Closing Date for Applications: 31/08/2025

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces.Join Accenture to work at the heart of change.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.