People Services Manager (Ref: BH-10170) Permanent

TN United Kingdom; West Malling; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in West Malling seeks a People Services Manager to oversee a busy team and ensure high-quality service delivery. The role involves managing compliance, stakeholder relationships, and continuous improvement in People Services. Ideal candidates will demonstrate strong communication skills, adaptability, and a proven management track record.

Benefits

Competitive basic salary and annual bonus

Company car or travel allowance

Up to 33 days annual leave plus bank holidays

Enhanced maternity, paternity and adoption leave

Competitive contributory pension scheme

Life assurance – 4 x your annual salary

Employee rewards portal

Qualifications

• Proven track record of managing a shared service team.
• Knowledge of employment laws and regulations.
• Ability to engage with various stakeholders.

Responsibilities

• Ensure compliance with regulatory and legislative obligations.
• Manage team culture and support.
• Develop customer service standards for People Services.

Skills

Problem-solving

Excellent communication

Adaptability

Motivational management

Tools

HR software

Job description

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People Services Manager (Ref: BH-10170) Permanent, West Malling

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Client:

Location:

West Malling, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

I am recruiting anew opportunity for a People Services Manager to join a very busy team based in West Malling, Kent. As the People Services Manager, you will be responsible for managing the People Services Team to successfully deliver their People Services vision. You will push to ensure the service provided to the People Team and the broader business is consistent, highly professional, and meets or exceeds FTSE100 standards.

• Competitive basic salary and annual bonus
• Company car, car allowance or travel allowance
• Up to 33 days annual leave plus bank holidays
• Enhanced maternity, paternity and adoption leave
• Competitive contributory pension scheme
• Life assurance – 4 x your annual salary
• Employee rewards portal with many more benefits

Person Specification:

• Behave in line with the company values
• Proven track record of working within and moving on to successful management of a shared service team
• HR software and systems knowledge, as well as a good understanding of employment laws and regulations
• Problem-solving abilities
• Ability to engage and manage relationships with various stakeholders, including senior management
• Adaptability, able to adjust in an ever-changing environment
• Motivational and supportive management skills
• Excellent communication in all formats
• Active listener
• Positive Mindset

The Role:

• Regulatory Compliance: Ensure all regulatory and legislative obligations are met
• Team Support and Culture: Proactively support the team, fostering a culture of inclusion and engagement. Manage with a positive, solution-driven approach.
• Stakeholder Liaison: Serve as the link between senior stakeholders within the People team and the wider business, and the People Services Team to provide prompt and practical solutions to high-level enquiries. Gather insights on how to better support their needs.
• Process Management: Implement, manage, and review People Services documented processes. Utilize systems and data to identify development areas and drive continuous improvement in service efficiency and effectiveness.
• Company Intranet Updates: Provide regular updates to the business through newsletters, intranet posts, and meetings to keep everyone informed about People Services activities and initiatives.
• GDPR Compliance: Ensure data processed and controlled by and within the People Services Team complies with the seven key principles of GDPR regulations. Address non-compliance in conjunction with Data Protection and Privacy guidance.
• Service Delivery Lead: Develop, publish, and embed customer service standards for all customer-facing People Services tasks. Monitor and report against these standards.
• Service Design Management: Oversee the design of People Services, leveraging automation and advances in digital technologies.
• Relationship Development: Build and maintain strong relationships with People Business Partners. Conduct regular cross-department meetings to share knowledge and stay aware of regional challenges and needs.
• Data-Driven Improvement: Utilize People Systems and available data to identify areas for development and improvement in People Services. Lead these developments with a focus on continuous enhancements within the team and the services offered.
• Resource Assessment: Regularly evaluate current and future People needs, using data and insights to ensure appropriate resources are available to consistently deliver high-quality service.
• Right to Work Compliance: Responsible for ensuring all employees have the legal right to work in the country. Maintain up-to-date records and documentation to comply with immigration laws and regulations.
• Onboarding and Offboarding: Proactively review colleague onboarding and offboarding workflows to ensure the experience aligns with FTSE100 standards.
• KPI and SLA Monitoring: Track the delivery of agreed KPIs and SLAs, taking prompt action to address any areas of non-delivery or non-compliance.
• Audit Facilitation: Provide documentation and process clarifications to internal and external auditors as needed.
• Template Maintenance: Maintain and improve People Services templates within the Applicant Tracking System. Ensure the accuracy of various Terms and Conditions templates and both automated and ad-hoc email templates.
• Self-Audit: Conduct biannual self-audits of People Services process compliance.
• Salary and Bonus Processes: Collaborate with the People Data Analyst to assist in the annual salary and bonus review, as well as in year regular bonus payment processes. Liaise with senior stakeholders to ensure timely and accurate data delivery to the Payroll team.
• Information Management: Responsible for the accurate and timely bulk upload of colleague communication to the self-service portal as required.
• Business Awareness and Communication: Develop and implement campaigns to inform the business about the roles, responsibilities, and services provided by the People Services team.
• Legal and Best Practice Updates: Stay current with employment law and best practices, anticipating future changes and assessing their impact on the organization and its people.
• Values Role Model: Lead by example, demonstrating positive and inclusive behaviours that align with our values

If you would like to discuss this oportunity further then please feel free to reach out for a confidential chat or apply now!

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

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