CCTV Digit Alarms Hub Operator

Falkirk Council; Larbert; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated CCTV Operator to ensure the effective monitoring and maintenance of state-of-the-art CCTV systems. This role offers flexible hours, requiring a commitment to cover various shifts, including evenings and weekends. You will play a crucial role in ensuring security and compliance, responding swiftly to incidents, and maintaining a strict audit trail for all footage. If you have a positive attitude, a current SIA frontline CCTV licence, and a passion for quality service, this opportunity is perfect for you.

Qualifications

• Educated to SVQ level 3 or equivalent.
• Excellent communication and customer care skills.

Responsibilities

• Operate and monitor CCTV and radio systems.
• Record all events and actions in line with procedures.
• Review requests for viewing recorded footage.

Skills

Communication Skills

Customer Care Skills

Numeracy

Data Protection Knowledge

Education

SVQ Level 3 or Equivalent

Tools

CCTV Systems

Radio Systems

Job description

Location: The Foundry 4 Central Park Larbert, FK5 4RU

Rate: £13.12 per hour pro rata

Contract Type: Supply/Casual/Relief

Position Type: Supply/Casual/Relief

Hours: 0 hours per week

Job Advert

We are seeking a 0 Hour Casual. CCTV Operator to monitor and maintain our state-of-the-art CCTV systems on behalf of Falkirk Council and our partners.

The service currently provides 84 hours of monitoring per week; therefore, you will cover a variety of shifts consisting of day shifts, back/night shifts including weekends and public holidays. You will be required to work evenings and weekends.

The purpose of this role is to:

• Operate and monitor CCTV and radio systems connected to the CCTV service
• Prioritise response to security systems managed within the CCTV / Digital Alarms Hub in an effective manner
• Record all events and actions undertaken in line with the agreed procedures
• Carry out duties in accordance with Operators’ Guidelines and legislation.
• Review and prioritise requests for viewing of recorded footage making sure urgent requests are dealt with first
• Ensure all footage viewed complies with relevant legislation and produce evidence packages for court cases and further investigations by police
• Follow strict audit trail so that all footage can be accounted for

With a basic Hourly rate of £13:12 per hrs worked.

It is essential that you are educated to SVQ level 3 or equivalent. You must be able to demonstrate excellent communication and customer care skills. You must be numerate, conversant with computerised systems, with the ability to process a variety of enquiries and service requests with a high degree of accuracy whilst always maintaining confidentiality.

It is desirable that you hold a current SIA frontline CCTV licence and have a positive attitude and commitment to quality service. You will be a good team player and have knowledge of data protection legislation.

You will work on an as and when required basis.

If you are the successful candidate, you will be required to carry out a Disclosure Scotland check.