Ward Clerk Discharge Lounge

Dudley & Walsall Mental Health Trust; Ballymena; On-site; GBP 10,000 - 40,000; Full time

Job description

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HoursFull time - 37.5 hours per week (includes weekend working and unsociable hours)Job ref407-CORP-7004288EmployerWalsall Healthcare NHS TrustEmployer typeNHSSiteWalsall manor HospitalTownwalsallSalary£23,615 pro rota/per annumSalary periodYearlyClosing13/04/2025 23:59

Employer heading

NHS AfC: Band 2

Walsall Healthcare NHS Trust

We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.

We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce

Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment

We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment at this time, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination. If you are unvaccinated there is helpful advice and information at COVID-19 Vaccination | How to access your vaccine in the Black Country and West Birmingham (blackcountryandwestbirmccg.nhs.uk ) where you can also find out more about how to access vaccination. There is a current Government consultation underway which will determine whether some new starters may need to be vaccinated.

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant. The Trust currently holds the Bronze Award which underlines the Trust’s commitment to supporting the Armed Forces Community. As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.

RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM

Job overview

To provide an efficient, effective and comprehensive administrative support or the department/area

Duties will include administrative tasks such as record keeping, data entry, filing and scanning. PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.

Main duties of the job

Dealing with telephone queries, checking and updating patient information with clinical staff, managers and patients

Communicating information verbally and in writing, providing routine information for patients and staff, for example discharge, admission, transfers and making appointments

May be required to handle barriers to understanding for example anxious patients, relatives, cultural differences, and language or communication difficulties

Working for our organisation

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Detailed job description and main responsibilities

Dealing with telephone queries, checking and updating patient information with clinical staff, managers and patients.

Support nursing staff with the discharge processes.

IT system skills.

Team work.

Trust Values.

Communicating information verbally and in writing, providing routine information for patients and staff, for example discharge, admission, transfers and making appointments

May be required to handle barriers to understanding for example anxious patients, relatives, cultural differences, and language or communication difficulties

Resolves problems, such as locating notes, patient appointment issues, accuracy of patient information, ward queries and escalating when necessary

Organises own workload

Organises patient transportation, discharges, appointments and patient admissions

Person specification

Qualifications

Essential criteria

- High level of literacy and numeracy

Desirable criteria

GCSE or equivalent in English and Maths

Experience

Essential criteria

- Demonstrable experience of administrative & clerical systems and processes

- Previous ward clerk/reception experience

- Fully conversant with information and other IT systems.

- Experience in Microsoft including Outlook, Word and Excel

Desirable criteria

- Previous experience of working in acute hospital environment

Skills

Essential criteria

- Ability to deal with difficult/anxious people using tact and diplomacy.

- Excellent organisational skills to manage own workload and assist in running a smooth service

- Ability to work as part of a team

Desirable criteria

- Able to work flexibly

- Good interpersonal skills

- Good attention to detail

Please note your application will be transferred from the NHS Jobs system to internal Walsall Healthcare Trac System. All correspondence will be sent via Trac

Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.

** Please Note that this post may be identified as suitable and a preference given for Internal at Risk Employees**

We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.

IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM

References from current and previous employers will be sought and must cover a minimum of 3 years employment. When completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover this period. Failure to complete this section may result in your application not being processed.

Please review the attached Job description and person specification carefully before applying to ensure that you meet the essential job requirements. Candidates should be aware that, regardless of country of origin, their ability to communicate in written and spoken English to the standard required to carry out the post, will be assessed during the selection process. Referee email addresses should be provided on your application form. Following the closing date, if you have not heard from us within 6 weeks you may assume your application has been unsuccessful. We reserve the right to close this job early. Interested applicants are therefore advised to apply as early as possible. If a large number of applicants meet the essential criteria then random selection will be applied. We are committed to operating flexible working practices wherever possible and committed to equal opportunities.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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