Install Base Representative

bioMérieux; Basingstoke; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in in vitro diagnostics is seeking an Install Base Representative to support the Supply Chain department. This role involves managing customer relations and ensuring efficient order and service contract administration. Ideal candidates are organized, empathetic, and confident in sales administration.

Qualifications

• Confident in sales administration with knowledge of SAP.
• Customer and solution-oriented, organized team player.

Responsibilities

• Manage administration and commercial relations for instrument and service acquisition.
• Ensure orders and service contracts are managed efficiently.

Skills

Sales Administration

Customer Orientation

Empathy

Assertiveness

Organization

Tools

SAP

Job description

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

We are looking for an Install Base Representative who will grow within the Supply Chain department, reporting to the Customer Supply and Install Base Manager.

What will your responsibilities be within bioMerieux?

You will be responsible for taking charge of administration and commercial relations related to the acquisition of an instrument and/or service for all external and internal customers from the receipt of sales, placement, rental and/ or maintenance contract up to billing.

You will need to ensure the orders of systems and equipment, the service contract management in partnership with the sales team and the install base follow up. It is crucial you contribute to service organisation and efficiency.

Who are you?

You must be confident in sales administration and have knowledge of SAP. It is crucial for you to be a good listener who is empathetic and assertive with an ability to manage critical call situations. You must be customer and solution oriented and very organised along with a team player.

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.