Tech L1 Support

JR United Kingdom; Warrington; On-site; GBP 25,000 - 35,000; Full time

Job summary

A fast-growing technology company in the UK is seeking a Tech L1 Support professional. The role involves providing IT assistance, documenting system knowledge, and ensuring customer satisfaction. Candidates should be fluent in English and Mandarin, with a background in IT support and database management.

Qualifications

• At least 1 year’s experience in IT support and services.
• Experience in warehousing preferred.

Responsibilities

• Provide quick responses and solutions to customers.
• Document and maintain system knowledge for the team.

Skills

English

Mandarin

Customer-focused

Analytical

Education

Computer Science

Tools

SQL

Linux

Job description

Geek+ is a global technology company specializing in smart logistics. We apply advanced robotics and artificial intelligence technologies to create solutionsfor warehouse and factory operations.

With the rise of e-commerce and the demand for faster and more flexible movement of goods, warehouse and manufacturing operators are facing increasingly complex production and logistic challenges today. Speed, product diversification, same-day delivery, volume, safety… these concerns are impacting a wide range of industries, from apparel, retail, automotive, to even electronics, energy and pharmaceutical industries.

Geek+ was founded to be the solution to these problems. We make logistics affordable, efficient, flexible, safe and agile. Our vision is to establish a fully automated and intelligent supply chain globally.

We are a fast-growing team of young professionals. For our office in UK, we are looking for full time Tech L1 Support (m/f/d).

Responsibility

• Fluent English and Mandarin, both in written and oral, to communicate with customers and colleagues
• Be responsible for Geek+ System and Customers, provide quick responses and solutions
• Record all events in SS ticket system
• According to the impact and severity, be able to prioritize events and escalate issues
• Assist Tech L2 Support in PROD issues
• Assist Hardware Support and other teams in PROD issues
• Document and maintenance system knowledge for team internally

Required Skill and Capability

• Computer Science or related major
• At least 1 year’s experience in IT support and services, warehousing experience is preferred
• Excellent In Database SQL, crystal report experience is preferred
• Basic IT knowledge in Linux, network and database performance
• Be patient and good at analyzing situations in customer sites
• Self-driven, customer-focused, striving to achieve customer success

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Created on 16/05/2025 by JR United Kingdom