Researcher - Market & User Insight

TN United Kingdom; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading company is seeking a Researcher in Market & User Insight to join their Design team in London. This role offers the opportunity to lead research projects that explore user needs and market trends, shaping product decisions and informing communications. The ideal candidate will have considerable research experience, confidence with various research tools, and the ability to communicate impactful insights effectively. Join a diverse team committed to making a difference and enjoy flexible working arrangements along with a range of benefits.

Benefits

Hybrid working and flexible hours

Free parking and EV charging onsite at HQ

25 days annual leave plus an additional day off for your birthday

Company bonus scheme

Generous funded BUPA medical insurance

Enhanced parental leave

Employee assistance programme

Great social events

Relaxed dress code

Onsite gym at HQ

Qualifications

• Considerable experience in research, including agency or in-house.
• Experience designing and running qualitative and/or quantitative research end-to-end.
• Ability to talk clearly about impact—how your research changed or influenced a decision.

Responsibilities

• Plan and carry out research across various topics.
• Collaborate closely with teams across Product, Design, Marketing, and Commercial.
• Combine findings from qualitative, quantitative, and behavioral sources into accessible insights.

Skills

Research experience

Qualitative research

Quantitative research

Usability testing

Surveys

Tools

Qualtrics

Dovetail

Maze

Tableau

Job description

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Researcher - Market & User Insight, London

Client: Blue Light Card

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 260bc94b3101

Job Views: 3

Posted: 21.05.2025

Expiry Date: 05.07.2025

Job Description:

Blue Light Card. Individually great, together unstoppable

The Role and the Team

We have an exciting opportunity for an insightful and inquisitive Researcher to join our Design team and help us better understand our members, markets, and opportunities. This role blends market research and user research, offering a unique opportunity to shape product decisions, inform communications, and support wider business strategy.

You’ll lead research projects that explore user needs, behaviors, and attitudes, as well as broader market trends and opportunities. Your work will help us uncover new ideas, improve what we offer, and better serve our community.

Whether you're testing a new product experience, exploring how members feel about a particular offer, or helping shape campaign messaging, your work will bring evidence and empathy into decision-making across the business.

What You’ll Do

• Plan and carry out research across a variety of topics, from product and UX questions to market and customer insight needs
• Collaborate closely with teams across Product, Design, Marketing, and Commercial to frame questions and find the right approach to answer them
• Use a mix of methods, surveys, interviews, desk research, competitor reviews, usability testing, etc., based on the goals of each project
• Combine findings from qualitative, quantitative, and behavioral sources into accessible insights and recommendations
• Share your work in a clear, engaging way that helps teams act with confidence
• Support a culture of curiosity, empathy, and learning by making research visible and accessible
• Contribute to improving research processes, tools, and practices so that insight can scale across teams

What You’ll Bring

• Considerable experience in research (can include agency or in-house, market or UX)
• Experience designing and running qualitative and/or quantitative research end-to-end
• Experience of leading or delivering research that informed decisions - not just supported others
• Confidence with tools like surveys, interviews, usability tests, or desk research
• Ability to talk clearly about impact—how your research changed or influenced a decision

We would also love if you bring any of the following

• Experience and/or willingness to work across both market and user research
• Familiarity with tools like Qualtrics, Dovetail, Maze, Tableau, etc.
• Experience working in digital product or membership/subscription businesses
• Exposure to agile environments or cross-functional teams (e.g., product/design/data)
• Mentoring or coaching experience

Our Culture

Our mission is simple – make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It’s what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivaled discounts, innovative products, and world-class service.

We don’t just follow the usual path — we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special.

We’re committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve.

We promote hybrid working and value in-person collaboration, so we encourage time in our offices, where you can make the most of our fully stocked snack drawers — either at the HQ in Leicestershire or our London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren’t able to offer fully remote working.

What We Offer

• Hybrid working and flexible hours
• Free parking and EV charging onsite at HQ
• 25 days annual leave plus an additional day off for your birthday, and a buy-and-sell holiday scheme of up to 5 days
• A company bonus scheme
• Your own Blue Light Card and exclusive access to thousands of discounts
• Generous funded BUPA medical insurance covering pre-existing conditions
• Enhanced parental leave and absence leave
• Employee assistance programme (including mental health support) and mental health first aiders
• Great social events e.g., festive party, summer party, team socials, sports matches
• Regular company-wide recognition events e.g., Monthly Light’s Up and The Shine awards
• Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks/snacks)
• Onsite gym at HQ (including access to free HIIT & stretch classes)