Team Leader - Supported Living ( Western Trust)

TN United Kingdom; Derry/Londonderry; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in home care is seeking a Team Leader to enhance service delivery in Londonderry. The ideal candidate will provide leadership, manage care teams, and ensure compliance with quality standards. This role requires excellent communication and organizational skills, along with a commitment to utilizing technology in care delivery. Join us to make a difference in the lives of our clients and support our mission of quality home care.

Qualifications

• Experience in supported living services, especially with behaviors that challenge.
• Experience with complex care packages and adults with learning disabilities.

Responsibilities

• Provide leadership and guidance to the Care Team.
• Ensure compliance with regulations and quality standards.
• Recruit and train high-quality Support workers.

Skills

Communication

Leadership

Organizational Skills

Interpersonal Skills

Computer Skills

Education

Level 5 health and social care qualification

Tools

MS Office

Job description

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Team Leader - Supported Living (Western Trust), Londonderry

Client: Connected Health

Location: Londonderry

Job Category: Other

EU work permit required: Yes

Job Reference: 69b44a083053

Job Views: 3

Posted: 17.05.2025

Expiry Date: 01.07.2025

Job Description:

About Us

Live Connected provides quality Home Care to adults requiring support in the home to enable them to live independently and with confidence.

With a first-class reputation across Europe, we are recognized as innovators willing to change the sector by utilizing technology within our care delivery to provide the right support services to clients and their loved ones.

We are actively recruiting a highly proficient, ambitious, driven, and caring Team Leader who is willing to operate within a 'technology-focused' care environment.

Main Duties & Responsibilities

• Provide leadership, management, and guidance to support our Care Team to ensure the best outcomes for clients.
• Ensure compliance with regulations, laws, quality standards, and policies.
• Accountable for health and safety of staff and clients, ensuring policies and procedures are followed for a safe working environment.
• Promote the aims and values of Live Connected passionately.
• Review and improve operational processes utilizing technology for effective service delivery.
• Recruit high-quality Support workers, provide excellent training, and maintain high retention ratios.
• Ensure staff training and delivery of quality care services are consistently achieved.
• Design effective scheduling to ensure support workers deliver services as planned; conduct electronic spot checks and audits.
• Develop and improve support workers' risk assessments and care plans to meet client outcomes and exceed expectations.
• Operate the business in a paperless manner, embracing technological software and electronic communications.
• Monitor Key Performance Indicators and report statistics appropriately.
• Support the expansion of the service with ad hoc duties as required.
• Assist in the initial transition stages of service users, including hospital discharges to the community.
• Develop transition plans and review daily for smooth operations.
• Innovate and troubleshoot transition processes, maintaining Live Connected's leadership status.
• Manage on-call services and respond appropriately.

Qualifications & Experience

• Experience within supported living services, especially with behaviors that challenge.
• Experience working with complex care packages, adults with learning disabilities, mental health issues, acquired brain injuries, or autism.
• Level 5 health and social care qualification preferred but not essential, or willingness to work towards it.

Abilities, Skills & Behaviours

• Highly determined, driven, ambitious, and eager to make a difference and grow the business.
• Excellent communication and interpersonal skills to promote services and values.
• Advanced computer skills, proficient in MS Office, with strong reporting capabilities.
• Self-motivated, flexible, and willing to participate in an 'on-call' system outside regular hours.
• Organized with excellent planning, prioritization, and high attention to detail.
• Creative, strategic thinker capable of influencing and improving team performance.
• Hold a full driving license with access to personal transport.

Connected Health is an equal opportunities employer committed to diversity, inclusion, and utilizing the talents of all employees. We welcome applications from all communities.