Night Residential Concierge - Battersea Power Station

TN United Kingdom; London; On-site; GBP 31,000 - 40,000; Full time

Job summary

A leading company seeks a Night Residential Concierge for Battersea Power Station, London. The role involves delivering exceptional service to residents, managing communications, and ensuring site security. Ideal candidates will possess strong English skills and IT confidence, working flexible hours in a dynamic environment.

Qualifications

• Ability to obtain a DBS Criminal Record Check.
• Confidence using IT equipment and systems.
• Excellent written and spoken English.

Responsibilities

• Provide exceptional Concierge service to residents.
• Respond to calls, emails, and notifications.
• Ensure site safety and security.

Skills

IT equipment confidence

Excellent written and spoken English

Flexibility

Can-do attitude

Task prioritization

Job description

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Client:

Battersea Academy for Skills & Employment

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

9c471c1e19e2

Job Views:

3

Posted:

19.05.2025

Expiry Date:

03.07.2025

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Job Description:

Night Residential Concierge Reports to: Residential Concierge Team Leader Location: Battersea Power Station, London, SW11 8BA Pay: £14.95 per hour, excluding breaks Working hours: 8pm- 8am You will be scheduled to work 16 x 12-hour shifts per calendar month. These shifts will include a 1-hour unpaid break.

You will be notified of shifts at least 2 weeks in advance.

About the destination: Battersea Power Station once provided one fifth of London’s electricity and is now one of London’s most iconic and exciting mixed-use destinations where people live, work, shop, eat and play.

Role purpose

The primary purpose of this role is to provide energetic, helpful, proactive and knowledgeable Concierge service to residents so that they love where they live.

Key responsibilities

1. Give residents an exceptional standard of Concierge service in line with our Standard Operating Procedures and demonstrate our unique style of service in all your interactions.
2. Provide information to residents about living at Battersea Power Station, processes, the estate, amenities and what’s on.
3. Receive and respond to inbound telephone calls, emails and systems notifications, always finding a solution and giving a great level of helpful service.
4. Complete all reporting requirements with accuracy, including data input, fault reporting, and facility audits.
5. Help to keep the site safe and secure by complying with access control processes, signing in guests, being vigilant to potential threats and working with the site security team.
6. Complete all required learning/training and ensure you’re up to date with standard operating procedures, communications and tasks. Always wear the uniform to standard so provide a professional and consistent impression of the Concierge service.
7. Be punctual and work effectively as part of the team, sharing the workload and supporting colleagues.

Required knowledge, skills, experience, and behaviours

• Ability to obtain a DBS Criminal Record Check.
• Confidence using IT equipment and systems, for example PC, tablet, phone, diary, email, access control and fault logging systems and capturing data and reporting.
• Excellent written and spoken English including spelling and grammar with the ability to reply to emails from residents, team members and the client.
• Flexibility and a can-do attitude.
• Confidence working alone and prioritising tasks, including during periods of intense workload.