Customer Account Lead

• Not-for-profit property organisation
• Permanent role with March start date

About Our Client

Our client is a large organisation that operates within the property industry. They have a significant presence in the public sector and not-for-profit department and are known for their commitment to providing excellent service to their tenants. The organisation prides itself on its strong team based in Stratford, who consistently work towards improving tenant satisfaction and relationships.

Job Description

• Managing a portfolio of accounts, ensuring a reduction of arrears using all available communication methods
• Proactively negotiate repayment agreements with customers
• Provide support across the full arrears lifecycle
• Participate in team meetings and provide valuable input
• Ensure all tenant interactions comply with property industry standards
• Maintain accurate records of all transactions and communication
• Report to the team manager on a regular basis

The Successful Applicant

A successful Customer Account Lead should have:

• A degree or equivalent qualification in a relevant field
• Knowledge and understanding of the full arrears lifecycle
• Experience managing customer accounts and relationships
• Strong communication and interpersonal skills
• Knowledge of the property industry and its standards
• Ability to work collaboratively with a team
• Commitment to providing excellent customer service

What's on Offer

• A competitive salary with a range of GBP 28,831 to GBP 35,015
• Flexible working with a work-from-home option
• An inclusive and supportive company culture
• Opportunities for personal and professional growth within the property industry

Join us and become a part of a team that values excellent service, tenant relationships, and personal growth. We look forward to welcoming you to our Warwick base.