Immunisation Office Administrators - Durham, Stockton & Sunderland

NHS; Sunderland; On-site; GBP 1,000; Part time

Job summary

A leading healthcare provider is seeking an Immunisation Administrative Support to assist in the Flu Vaccination Programme across Sunderland and South Tyneside. The role involves supporting the administrative team, managing data, and communicating with various stakeholders, requiring strong organisational and communication skills.

Qualifications

• Experience in administration and working in teams.
• Ability to work under pressure and meet deadlines.
• Full driving licence and access to a car.

Responsibilities

• Support the delivery of immunisation programmes.
• Handle communications with parents and schools.
• Maintain confidentiality of patient information.

Skills

High level communication skills

Experience of dealing with data

Effective organisation skills

Good telephone skills

Office admin skills

Education

GCSE English Language and Mathematics Grade A*-C or equivalent

Tools

Excel

Microsoft Outlook

Job description

Job summary

We are recruiting for the role of Immunisation Administrative Support to support our Flu Vaccination Team in schools and community settings when delivering the Flu Vaccination Programme across Sunderland and South Tyneside

offices based in:

Quay West, Sunderland

The applicant will work alongside our existing administrative team in supporting the delivery of IntraHealth's immunisation and vaccination programmes. The successful candidate will primarily support the Immunisation Leaders with spreadsheets, data analysis, support training up staff on Intrahealth and NHS data systems and other duties will include handling telephone calls from parents/carers & communicating with schools

Main duties of the job

Our ideal candidate will have experience of working in administration and be able to perform general administration duties related to the role to a high standard. We require enthusiastic committed individuals who will work as part of the team. Excellent communication and interpersonal skills are necessary. Travel to offices within the region is integral to the role, therefore a driving licence and access to a vehicle is essential.

Skills and Abilities:-

High level communication skills

Experience of dealing with data

Work well under pressure/stressful environment

Effective organisation skills

Full driving licence, access to a car and willing to travel

Follow organisation policies and procedures at all times

Well organised

Reliable

office admin skills

good telephone skills

good organisational skills

excel and Microsoft outlook skills

About us

IntraHealth is one of the UKs leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes.

We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since the company was founded in 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.

We operate NHS services across the North East, North West and Yorkshire.

Details Date posted

22 May 2025

Pay scheme

Other

Salary

£13.79 an hour

Contract

Bank

Working pattern

Full-time, Part-time, Flexible working

Reference number

U0025-25-0062

Job locations

Quay West Office

Sunderland

SR5 2AL

Meadowfield Office

Durham

Durham

DH7 8RW

Britannia Office

Stockton on Tees

TS18 3TX

Job description Job responsibilities

Duties and Responsibilities

Job Summary and Team Working

To undertake duties as necessary, in line with the changing needs of the company;

• Acts in a way that acknowledge individuals rights to make their own decision and recognise their responsibilities;

Alert other team members to issues of quality and risk;

Work effectively with individuals in other agencies to meet patients needs;

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

• General housekeeping of the office and management of deliveries and supplies to support contracts. Some manual handling may be required, in line with our Moving and Handling policy. Mandatory training on Manual Handling is required.

Communication

• The Administrative support will communicate effectively with other team members, in a pleasant and friendly manner;
• The Administrative support will communicate effectively with patients, parents, carers and teachers, recognising the needs for alternative methods of communication.

Managing information

Work in accordance with GDPR policy. Have knowledge of and be compliant with procedures;

• Ensure all patient records are clear and recorded accurately and stored as per procedures;
• Maintain confidentiality of information relating to patients, relatives and staff;
• Understand the responsibility of self and others regarding the Freedom of Information Act.

Management of risk

• Understand and apply the principles of the cold chain;
• Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility;
• Be aware of statutory child health procedures, and statutory local guidance and referral criteria;
• Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment within your area of responsibility;
• Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health.

Learning and Development

Undertake all mandatory and statutory training requirements;

• Be responsible for own learning needs and continuing professional development.

Equality and Diversity

• Ensure all staff are working to all appropriate equality and diversity procedures.

Health and Safety

The post holder is required to take reasonable care for the health and safety of themselves and other persons who may be affected by their acts or omissions at work. The post holder is also required to co-operate with their employing body to ensure that statutory and departmental regulations are adhered to.

Category

Essential

Desirable

Education

GCSE English Language and Mathematics Grade A*-C or equivalent

Experience

Working in teams

Proven track record of delivery to tight deadlines

Working under own initiative

Attitudes

Team player

Flexibility

Enthusiasm

Positive can do attitude

Able to engage with people

Accuracy and attention to detail

To demonstrate respect for people using and working for the organisation

To behave as an ambassador for the company

Skills and Abilities

High level communication skills

Experience of dealing with data

Work well under pressure/stressful environment

Effective organisation skills

Full driving licence, access to a car and willing to travel

Follow organisation policies and procedures at all times

Well organised

Reliable

office admin skills

good telephone skills

good organisational skills

excel and Microsoft outlook skills

Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.

Job description Job responsibilities

Duties and Responsibilities

Job Summary and Team Working

To undertake duties as necessary, in line with the changing needs of the company;

• Acts in a way that acknowledge individuals rights to make their own decision and recognise their responsibilities;

Alert other team members to issues of quality and risk;

Work effectively with individuals in other agencies to meet patients needs;

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

• General housekeeping of the office and management of deliveries and supplies to support contracts. Some manual handling may be required, in line with our Moving and Handling policy. Mandatory training on Manual Handling is required.

Communication

• The Administrative support will communicate effectively with other team members, in a pleasant and friendly manner;
• The Administrative support will communicate effectively with patients, parents, carers and teachers, recognising the needs for alternative methods of communication.

Managing information

Work in accordance with GDPR policy. Have knowledge of and be compliant with procedures;

• Ensure all patient records are clear and recorded accurately and stored as per procedures;
• Maintain confidentiality of information relating to patients, relatives and staff;
• Understand the responsibility of self and others regarding the Freedom of Information Act.

Management of risk

• Understand and apply the principles of the cold chain;
• Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility;
• Be aware of statutory child health procedures, and statutory local guidance and referral criteria;
• Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment within your area of responsibility;
• Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health.

Learning and Development

Undertake all mandatory and statutory training requirements;

• Be responsible for own learning needs and continuing professional development.

Equality and Diversity

• Ensure all staff are working to all appropriate equality and diversity procedures.

Health and Safety

The post holder is required to take reasonable care for the health and safety of themselves and other persons who may be affected by their acts or omissions at work. The post holder is also required to co-operate with their employing body to ensure that statutory and departmental regulations are adhered to.

Category

Essential

Desirable

Education

GCSE English Language and Mathematics Grade A*-C or equivalent

Experience

Working in teams

Proven track record of delivery to tight deadlines

Working under own initiative

Attitudes

Team player

Flexibility

Enthusiasm

Positive can do attitude

Able to engage with people

Accuracy and attention to detail

To demonstrate respect for people using and working for the organisation

To behave as an ambassador for the company

Skills and Abilities

High level communication skills

Experience of dealing with data

Work well under pressure/stressful environment

Effective organisation skills

Full driving licence, access to a car and willing to travel

Follow organisation policies and procedures at all times

Well organised

Reliable

office admin skills

good telephone skills

good organisational skills

excel and Microsoft outlook skills

Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.

Person Specification Qualifications Essential

• GCSE English Language and Mathematics Grade A*-C or equivalent

Experience Essential

• Working in teams
• Proven track record of delivery to tight deadlines
• Working under own initiative

Person Specification Qualifications Essential

• GCSE English Language and Mathematics Grade A*-C or equivalent

Experience Essential

• Working in teams
• Proven track record of delivery to tight deadlines
• Working under own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Intrahealth Ltd

Address

Quay West Office

Sunderland

SR5 2AL

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)

Employer details Employer name

Intrahealth Ltd

Address

Quay West Office

Sunderland

SR5 2AL

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)