Partnership Manager Affordability & Vulnerability

TN United Kingdom; Worthing; Hybrid; GBP 45,000; Full time

Job summary

Join a leading company as a Partnership Manager focused on Affordability & Vulnerability. You will enhance support services for customers facing financial challenges, manage partnerships, and lead outreach initiatives. This role offers a hybrid working model and a competitive salary, along with generous benefits, including a pension plan and annual leave.

Benefits

Generous pension up to 11% company contribution

25 days annual leave

Life assurance equal to 4x salary

Health Cash Plan

Full funded eye tests

Two paid volunteering days a year

Cycle to work scheme

Qualifications

• Proven experience in partnership management or stakeholder engagement.
• Ability to manage multiple partnerships and initiatives.

Responsibilities

• Establish and maintain relationships with key partners.
• Develop and implement outreach campaigns.
• Manage a team of Vulnerability Liaison Officers.

Skills

Communication

Negotiation

Interpersonal Skills

Self-motivated

Education

Qualification in communications

Business administration

Public administration

Tools

Microsoft Office

Job description

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Partnership Manager Affordability & Vulnerability, Durrington

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Client:

Southern Water

Location:

Durrington, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

00fc948e6129

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

Closing Date

2025-05-30

Closing Date

2025-05-30

Job Title: Partnership Manager Affordability & Vulnerability

Location: Durrington

Contract Type: Permanent

Hours: 37/ week

Salary: £45,000

There has never been a better time to join our organisation as we build towards a greener future, tackling climate change, minimising our environmental impact and reducing our carbon footprint!

Job Overview

As Partnership Manager, you will be responsible for establishing and maintaining strong relationships with key partners across community organisations, local authorities and other relevant bodies. You will play a vital role in ensuring our partnership portfolio strengthens our ability to support customers experiencing financial and physical challenges in accessing water and wastewater services, contributing to the successful delivery of Southern Water’s Vulnerability Strategy.

You will be responsible for:

· Identifying opportunities and onboarding strategic partnerships focused on improving outreach efforts and subject matter expertise, enabling us to enhance the support services for customers facing financial and physical challenges.

· Acting as point of contact for all partnership and stakeholder activity, working closely and collaboratively with new and existing partners to help promote our support services.

· Developing and implementing outreach campaigns to increase awareness of partner networks and support initiatives, working collaboratively with internal departments (media, brand, website) to ensure engagement across a broad audience.

· Tracking partnership performance and effectiveness outcomes, preparing regular reports for management and stakeholders. Identifying trends and areas for improvement.

· Managing a team of Vulnerability Liaison Officers (x3), ensuring the team deliver on key objectives and performance measures.

· Acting as an ambassador, representing Southern Water and its initiatives throughout the partnership network and within the vulnerable communities.

About You

Required:

· Excellent interpersonal and communication skills, with the ability to engage with stakeholders at all levels.

· Proven ability to manage multiple partnerships and initiatives.

· Self-motivated and proactive; with the ability to take ownership of partnership related goals.

· Excellent negotiation skills, with the ability to influence stakeholders at all levels.

· Proficiency in Microsoft Office suite (Excel, PowerPoint, Word).

Preferred :

· Knowledge of financial support programs and social welfare initiatives

· Knowledge of local regulations related to water services and customer protections.

· Qualification in communications, relationship management, business administration, public administration, or related field (or equivalent experience).

· Proven experience in partnership management, stakeholder engagement, or a similar role, preferably in utilities or public services.

· Experience in the water industry or utility sector.

Package

This role will be full time Monday to Friday with a hybrid approach to working between our Durrington office and home.

We are offering a salary of up to £45,000 per annum depending on skills and experience as well as other benefits including:

• Generous pension up to 11% company contribution

• 25 days annual leave

• Life assurance equal to 4x salary

• Salary sacrifice electric car scheme (after 6 months service)

• Health Cash Plan

• Full funded eye tests

• Two paid volunteering days a year

• Occupational health service

• Discounts with over 800 popular retailers

• Digital GP service

• Study support may be available for job-related qualifications

• Competitive maternity leave and flexible return to work options

• Cycle to work scheme

Join our Vulnerability & Affordability team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers and the environment.

Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?

If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself (myworkdaysite.com)

Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.

Privacy Statement:

Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application.

All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered.

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