Customer Service Team Leader

TN United Kingdom; Addlestone; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Team Leader to enhance the atmosphere in their betting shops. This dynamic role involves leading a team, ensuring high standards, and delivering exceptional customer service. With a focus on continuous training and career progression, this position offers a vibrant work environment where you can make a real difference. Join a company that values your contributions and provides excellent benefits, including performance incentives and generous holiday allowances. If you have a passion for customer service and a positive attitude, this is the opportunity for you.

Benefits

Performance incentives and quarterly bonuses

Comprehensive induction and ongoing training

Opportunities for career progression

28 days holiday plus your birthday off

Matching pension contributions up to 4%

Discounts in shops, cinemas, holidays

Discounted Zone 1-6 Oyster card for commuting

Qualifications

• Must be 18 or older.
• Supervisory experience and excellent people skills required.

Responsibilities

• Leading and motivating a team of Customer Service Representatives.
• Coaching and developing your team to achieve targets.

Skills

Supervisory experience

Excellent people skills

Interpersonal skills

Empathy skills

Job description

Customer Service Team Leader, Addlestone

Client: William Hill

Location: Addlestone, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: b51c9acf9fb6

Job Views: 7

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.

As a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways.

Responsibilities:

• Leading and motivating a team of Customer Service Representatives
• Coaching and developing your team
• Maintaining high standards and ensuring the shop always looks its best (visual displays)
• Building relationships with customers and providing excellent customer service
• Championing safer gambling at all times
• Opening and closing the shop, with support from your team as required
• Ensuring your shop achieves targets

Working Patterns:

• Shops operate between 8am-10pm, Monday to Sunday
• Shifts are on a rota basis and may include evenings and weekends

Candidate Requirements:

• Must be 18 or older
• Supervisory experience and excellent people skills
• Positive, professional, and dynamic attitude
• Strong interpersonal and empathy skills for engaging with diverse customers

Benefits:

• Performance incentives and quarterly bonuses
• Comprehensive induction and ongoing training
• Opportunities for career progression
• 28 days holiday plus your birthday off
• Matching pension contributions up to 4%
• Discounts in shops, cinemas, holidays
• Discounted Zone 1-6 Oyster card for commuting