Senior Account Manager

QuotaPath, Inc.; Austin (TX); Remote; USD 90,000 - 130,000; Full time

Job summary

QuotaPath, a leader in commission tracking solutions, seeks an Account Manager to drive customer retention and growth. This role involves managing customer relationships, advocating for product adoption, and collaborating with teams to enhance customer satisfaction. Competitive salary and benefits offered in a supportive, inclusive environment.

Benefits

Competitive on-target earnings

Generous equity offerings

Comprehensive health coverage

Flexible PTO and half-day Fridays

Professional growth opportunities

Qualifications

• 3+ years in customer success, sales, or account management.
• Proven track record in a quota-carrying role.
• Strong communication and analytical skills.

Responsibilities

• Drive retention and growth through renewals and upsells.
• Monitor account health and execute outreach to enhance satisfaction.
• Collaborate with teams to maximize customer value.

Skills

Customer advocacy

Analytical mindset

Communication

Negotiation

Proactive problem-solving

Tools

Salesforce

HubSpot

Job description

QuotaPath helps revenue teams take ownership and accountability for financial goals through comp plan design guidance, automated commission tracking, and built-in collaboration tools. Industry-leading companies like Drata, LaunchDarkly, and Betterment trust us to automate the commission tracking and payment process for their go-to-market teams.

Working at QuotaPath allows you to solve complex problems, experiment and grow, and collaborate with bright and engaging colleagues. We’re committed to building an inclusive, diverse team that leads with trust and empathy and values curiosity.

About the Role

As an Account Manager at QuotaPath, your core focus will be driving retention and growth through renewals and upsells. You will serve as the primary point of contact for customers throughout their contracts, enabling feature adoption and proactively identifying opportunities to drive customer success. You’ll work in a pod structure with a Solutions Engineer and Customer Success Manager to deliver a seamless and value-driven customer experience. This role is essential for mitigating churn risks, fostering long-term customer relationships, and contributing to company growth.

Key Responsibilities

• Advocate for customers by driving high levels of product adoption and satisfaction.
• Proactively monitor account health, identify churn risks, and execute targeted outreach to enhance retention and satisfaction.
• Manage timely renewals by scheduling meetings, presenting options, negotiating terms, and securing commitments.
• Drive account growth by identifying and executing upsell and cross-sell opportunities.
• Provide ongoing support to ensure a best-in-class customer experience, including escalating and coordinating support issues when needed.
• Act as a compensation process expert, advising on plan creation, modeling, and CRM best practices.
• Collaborate with Sales, Customer Success, and Product teams to maximize customer value and satisfaction.
• Deliver customer feedback to the Product team to inform feature development and product improvements.
• Enable feature adoption through targeted enablement initiatives and ongoing engagement.
• Drive Net Revenue Retention (NRR) by identifying growth opportunities and mitigating churn risks.
• Serve as the primary point of contact throughout the customer’s contract lifecycle.

What We’re Looking For

• Proven track record of delighting customers in a quota-carrying role.
• 3+ years of experience in customer success, sales, account management, or sales development.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Technical aptitude with the ability to quickly learn new concepts.
• Collaborative team player with a strong sense of partnership.
• Highly analytical and data-driven mindset.
• Comfortable handling client objections and leading negotiations.
• Proactive self-starter with a results-driven mindset, capable of independently addressing challenges and delivering solutions.

Bonus:

• Prior experience at a B2B SaaS company.
• Background in Customer Success/Service.
• Familiarity with compensation plans.
• Experience using Salesforce, HubSpot, or other CRM solutions.

Why QuotaPath?

• Competitive on-target earnings starting at $120,000-130,000 annually ($90,000-100,000 base salary) with significant upside.
• Generous equity offerings.
• Comprehensive health coverage with 90% of employee premiums paid.
• Flexible PTO and half-day Fridays year-round.
• Opportunities for professional growth and development in a supportive, inclusive environment.
• While this is a fully remote role, team members based in Austin, TX, can work from our East Austin office 2–3 days a week.

Our Commitment

At QuotaPath, we’re proud to be an equal-opportunity employer that thrives on our team's collective talent and unique perspectives .