Associate Business Process Lead

TN United Kingdom; Guildford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the UK is seeking a professional to oversee the end-to-end business processes for associate interactions. The role involves coordinating process changes, conducting reviews for improvements, and managing the associate lifecycle roadmap. Candidates should possess strong technical skills, project management experience, and the ability to engage effectively with stakeholders.

Qualifications

• Broad understanding of AQA's operational context.
• Extensive knowledge of requirement prioritisation.
• Strong technical skills in documenting business processes.

Responsibilities

• Develop and maintain the associate lifecycle model.
• Coordinate analysis of process maps for associate-led activities.
• Measure and report on the impact of process changes.

Skills

Process Improvement

Project Management

Stakeholder Engagement

Technical Analysis

Job description

Job Description:

Summary: Maintain oversight of the end-to-end (E2E) business processes for interaction with associates, demonstrating detailed knowledge of processes from both internal and associate perspectives. Coordinate process changes through effective engagement with associate-facing teams and projects. Conduct regular reviews to define and implement process improvements to enhance the associate experience. Develop and maintain the associate lifecycle change and improvement roadmap, prioritise requirements, and manage timelines.

Landscape: Each year, AQA works with around 39,000 associates to design, produce, mark, and award high-stakes qualifications for over 1 million young people in the UK and overseas. Most examiners are qualified teachers and academics responsible for marking scripts, setting mark schemes, and designing assessments and specifications. The Associate Management team handles resourcing, contracting, onboarding, and retention of this community, working with various internal departments to ensure requirements are met and associates have a positive experience. The team consists of approximately 30 core colleagues, expanding during peak periods, within a wider department of about 50 staff.

Activities:

1. Develop and maintain the associate lifecycle model to articulate future ways of working.
2. Coordinate the completion and analysis of process maps for all associate-led activities.
3. Act as the SME for technical projects and initiatives, ensuring changes are fully impacted, assessed, and approved.
4. Identify associate pain points and champion user requirements in technology roadmaps.
5. Engage with associate-facing teams to understand and improve the overall associate experience.
6. Collaborate with the Associate Management team to address issues related to resourcing and onboarding.
7. Develop and maintain an associate change roadmap to track process changes.
8. Ensure adherence to processes across business areas, supporting monitoring and compliance.
9. Measure and report on the impact of process changes, working with the Nexus development team.
10. Oversee technical requests related to the associate experience, managing them to resolution.
11. Coordinate with stakeholders, such as Training Managers, to ensure changes are reflected in training materials.

Minimum Requirements:

• Broad understanding of AQA's operational context and stakeholder groups.
• Extensive knowledge of process improvement, business justification, and requirement prioritisation.
• Strong technical skills in analyzing and documenting business processes.
• Ability to work effectively across all organisational levels, including the Executive Team.
• Good project management skills and financial awareness, capable of managing plans and budgets.