Funeral Plan Arranger - Grimsby and Skegness (Hiring Immediately)

JR United Kingdom; North East; On-site; GBP 25,000; Full time

Job summary

A leading company in the funeral services sector is hiring a Funeral Plan Arranger in North East England. This full-time role involves guiding clients through their funeral planning options, managing inquiries, and building community relationships. The ideal candidate will possess excellent communication skills, empathy, and organizational abilities, alongside a full UK driving license.

Benefits

30% discount on Co-op branded products

23 days of holiday (pro-rata)

Pension scheme with up to 10% employer contributions

Access to Employee Assistance Programme

Virtual GP services

Opportunities for career development

Friendly team environment

Access to Wagestream for early wage access

Qualifications

• Full UK driving license and access to a vehicle.
• Experience in sales or customer service is advantageous.
• Strong listening skills to understand clients’ needs.

Responsibilities

• Provide clients with expert guidance on funeral plans.
• Manage your own diary and follow up on inquiries.
• Keep accurate records in line with policies.

Skills

Communication

Empathy

Organizational Skills

Attention to Detail

Job description

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Funeral Plan Arranger - Grimsby and Skegness (Hiring Immediately), North East England

Client: Co-op

Location: North East England, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 21.05.2025

Expiry Date: 05.07.2025

Job Description:

Funeral Plan Arranger

£24,609 per annum plus benefits
Full-time, 37.5 hours per week
Covering Grimsby, Skegness, and surrounding East Yorkshire and Lincolnshire region

You’ll need a full UK driver’s license and access to a vehicle for this job.

At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones.

As a Funeral Plan Arranger, you’ll be the first point of contact for funeral plans, delivering outstanding client experience, and assisting clients and colleagues with inquiries and sales. No two days will be the same: you’ll manage your own calendar to meet clients across your region, follow up on inquiries, and build relationships in your local community.

What you’ll do

1. Provide clients with expert guidance on funeral plans, helping them understand their options and plan their perfect service, in line with guidelines and regulations.
2. Manage your own diary, making and receiving calls with clients or arranging face-to-face visits, and following up on inquiries.
3. Keep accurate records in line with policies and regulations, ensuring all client documentation is managed safely, discreetly, and promptly.
4. Work closely with branch teams, providing guidance and support on funeral plan inquiries, and assisting with administrative tasks when needed.

This role would suit people who have

• A full UK driving license and access to a vehicle.
• Experience in sales, customer service, financial services, or other client-facing roles supporting clients in purchasing suitable products is advantageous but not required.
• Excellent communication skills, with the ability to build meaningful relationships with clients, colleagues, and the community.
• A keen eye for detail and accuracy to adhere to policies and regulations.
• Strong admin and organizational skills, capable of working independently, managing your diary, traveling to client meetings, and supporting branch teams.
• High levels of empathy, discretion, and care; strong listening skills to understand clients’ needs during vulnerable times.
• A passion for delivering excellent service and positive client outcomes.

Why Co-op?

Enjoy a comprehensive benefits package including:

• 30% discount on Co-op branded products and 10% on other brands in our stores all year-round, plus discounts on other Co-op products and services.
• 23 days of holiday (pro-rata, increasing with service).
• A pension scheme with up to 10% employer contributions.
• Access to our Employee Assistance Programme offering confidential support 24/7.
• Virtual GP services and free eye tests.
• Opportunities for career development, including apprenticeships.
• A friendly, supportive team environment and the chance to make a significant community impact.
• Access to Wagestream, a money management app providing early access to a portion of your earned wages.

Building an inclusive work environment

We actively build diverse teams and welcome applications from everyone. We can make reasonable adjustments during recruitment for applicants with disabilities. We are part of the Disability Confident scheme, and will offer interviews to eligible disabled candidates.

Indicate your interest in the Disability Confident scheme when applying. We will ask about any reasonable adjustments needed during the recruitment process.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and about the Disability Confident scheme and our diversity commitments on our website.

If successful, background checks including DBS, adverse media, occupational health, and social media screening will be performed. Roles are regulated under FCA; training will be provided to become a ‘certified colleague’. FCA and financial integrity checks will be conducted to confirm eligibility to advise on ‘pre-need’ funeral plans. Your credit score will not be checked. All employment offers are conditional upon passing these checks.