Service Delivery Engineer

SaluteMyJob; London; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading company in AI-powered quality of experience management is seeking Service Delivery Engineers for their NextGen connectivity platform. The role involves deploying systems in maritime environments, requiring international travel. Candidates should have a strong technical background and be willing to travel on short notice. The company offers competitive salary, generous PTO, and various benefits.

Benefits

Generous paid time off

Performance bonus

Private healthcare

Optical insurance

Dental insurance

Life insurance

Qualifications

• Experience with Blade Servers, x86 servers, hypervisors.
• Strong background in implementation, configuration, or troubleshooting.

Responsibilities

• Deploy proprietary software for new deployments in the Maritime Business Unit.
• Travel internationally to install and deploy systems onboard ships.
• Document processes and manage inventory.

Skills

Problem Solving

Analytical

Documentation

Education

Bachelor's degree in engineering

Tools

VMware ESXi

AWS

Azure

GCP

Google Suite

ServiceNow

Jira

Job description

Salary Range: based on experience (up to £45k)

Location: London, UK (This role includes international travel, otherwise to be based out of the London office.)

Overview:

Our client is at the forefront of AI-powered quality of experience (QoE) management platforms for mobile assets like ships and planes, transforming connectivity and digital experiences.

Their platform leverages AI and machine learning to integrate various connectivity providers into a vendor-neutral environment, delivering comprehensive analytics and dynamic network orchestration to optimize QoE for applications and users.

Founded in 2019, as a fast-growing Series A tech startup, they are passionate about enhancing connectivity experiences worldwide. Their solutions address major challenges in the travel and transportation sectors, with opportunities for new hires to significantly impact growth. Headquartered in the greater Miami area, they operate remotely across the U.S., Europe, and India, and are backed by Columbia Capital.

About the Role:

We seek curious thinkers eager to shape our future. As Service Delivery Engineers working on our NextGen connectivity platform, you'll play a critical role in building our flagship product's future.

What You'll Do:

1. Deploy proprietary software for new deployments in the Maritime Business Unit, support vendor integrations, drydocks, PoCs, and troubleshoot issues by collaborating with internal teams, vendors, and customers to ensure timely project delivery and adherence to standards.
2. Travel internationally to install and deploy systems onboard ships, often during drydock or at ports, ensuring equipment and software are integrated and operational.
3. Work on deployments, service POCs, and change activities, including pre-configuring hardware.
4. Support customer escalations and operational events, maintaining SLAs.
5. Document processes and hardware meticulously, manage inventory, and coordinate logistics.
6. Collaborate with third-party vendors and support general office operations in London.

What You'll Need:

1. Willingness to travel internationally on short notice for onboard system installations and maintenance in maritime environments.
2. Experience with Blade Servers, x86 servers, hypervisors (VMware ESXi, vSphere, KVM).
3. Bachelor's degree in engineering or related field, with extensive experience.
4. Strong background in implementation, configuration, or troubleshooting within service provider or enterprise networks.
5. Solid understanding of LAN, TCP/IP, DNS, DHCP, NAT/PAT, static routing.
6. Knowledge of SDN-NFV, SD-WAN, and cloud platforms like AWS, Azure, GCP.
7. Experience with routing, switching, and next-generation firewalls.
8. Analytical, problem-solving, troubleshooting, and documentation skills.
9. Ability to make sound business decisions to resolve technical issues.
10. Understanding of operational practices in secure, highly available, and regulated environments.
11. Ability to foster relationships with customers and support service levels.
12. Familiarity with Google Suite, ServiceNow, and Jira is beneficial.

What We Offer:

• Competitive salary
• Generous paid time off
• Performance bonus and on-call compensation
• Private healthcare, optical, dental, life insurance
• Exposure to aviation and maritime domains
• Cross-functional team opportunities