Patient Advisor (Argyll House Surgery)

One Wight Health Ltd; Ryde; On-site; GBP 20,000 - 30,000; Part time

Job summary

Eine etablierte medizinische Einrichtung in Ryde sucht einen engagierten Empfangsmitarbeiter. In dieser abwechslungsreichen Rolle sind Sie die erste Anlaufstelle für Patienten und unterstützen das Praxisteam bei der Bereitstellung einer hervorragenden Patientenversorgung. Sie werden in einem freundlichen und professionellen Umfeld arbeiten, in dem Ihre Fähigkeiten geschätzt werden. Wenn Sie über hervorragende Kommunikationsfähigkeiten verfügen und eine Leidenschaft für den Gesundheitssektor haben, könnte dies die perfekte Gelegenheit für Sie sein. Werden Sie Teil eines Teams, das sich für die Gesundheit und das Wohlbefinden der Gemeinschaft einsetzt.

Qualifications

• Erfahrung im Kundenservice und in der Bearbeitung von Medikamentenanforderungen.
• Hervorragende Telefonkommunikationsfähigkeiten und Computerkenntnisse.

Responsibilities

• Empfang von Patienten und Unterstützung des Praxisteams.
• Bearbeitung von Rezeptanforderungen und Aktualisierung von Patientenakten.
• Sicherstellung der Gebäudesicherheit und Erledigung weiterer Aufgaben.

Skills

Kundenservice

Telefonkommunikation

Computerkenntnisse

Datenverwaltung

Stressresistenz

Education

GCSE Mathematik C oder höher

GCSE Englisch C oder höher

Tools

SystmOne

Job description

Job Summary

This vacancy is being advertised by 'One Wight Health (GP Federation) on behalf of Argyll House GP Surgery.

Argyll House Surgery will be the employer for this post.

Hours: 30 per week

Salary: Dependent on experience

We are excited to be expanding our existing team! We are seeking a self-motivated individual with excellent attention to detail. The successful candidate must have exceptional people skills and an interest/background in healthcare experience preferred.

Experience using SystmOne is desirable but not essential as full training will be given.

Main duties of the job

To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

About Us

Argyll House Surgery has been providing an excellent standard of medical care to thousands of patients in Ryde, Wootton Bridge and the surrounding villages for more than 25 years.

Our team includes a fulltime GP, two part-time GPs, two practice nurses, and one healthcare assistant as well as a Clinical Pharmacist, Practice Manager, reception and secretarial staff. We run a full range of general practice services with special clinics for babies, pregnant women and patients with certain conditions. At the surgery we aim to treat all patients promptly, courteously and in complete confidence.

Argyll House Surgery will offer a caring, friendly and professional service to all our patients and will advise, support and treat them equally, without discrimination.

CQC

We are pleased to announce that following our CQC inspection in May 2018 the practice has received a rating of Good.

Job Details

Date posted: 15 April 2025

Pay scheme: Other

Salary: Depending on experience

Contract: Permanent

Working pattern: Part-time

Reference number: E0049-PAAH-0425

Location: Argyll House Surgery, 78 West Street, Ryde, Isle of Wight, PO33 2QG

Job Responsibilities

Reception Duties

• Receiving patients, consulting with members of practice team
• Handing completed repeat prescriptions to patient and checking names and address
• Covering all reception positions as necessary
• Processing appointment requests/future appointments from patients by telephone and in person
• Dealing with patient visits/requests
• Registering new patients, data entry, and updating medical records
• Processing patients' changes of address in computer data and medical records
• Processing blood test requests and generating appointments as per GP request

Telephone

• Knowledge of telephone/bleep system during and after hours
• Polite, friendly, approachable telephone manner
• Experience dealing with difficult or agitated patients
• Answering and making calls following practice protocol

Other Tasks

• Clearing rooms after surgeries
• Ensuring building security
• Any other tasks allocated by managers

Person Specification

Experience (Desirable)

• Experience in a customer service environment
• Experience processing medication requests
• Experience using SystmOne (desirable but not essential)

Qualifications (Essential)

• GCSE Mathematics C or above
• GCSE English C or above

Skills (Essential)

• Excellent telephone manner
• Computer literate
• Ability to work under pressure

Other Information

This post is subject to a Disclosure and Barring Service check, in accordance with the Rehabilitation of Offenders Act 1975.

Employer Details

Employer name: One Wight Health Ltd

Address: Argyll House Surgery, 78 West Street, Ryde, Isle of Wight, PO33 2QG

Employer's website: https://onewighthealth.co.uk/