Orderline Representative - Part Time Evenings, Monday 18:00-02:00, Tuesday 21:00-02:00 & Sunday[...]

QVC; Liverpool; Hybrid; Part time

Job summary

Join a leading retail brand as an Orderline Representative in Liverpool. You'll provide exceptional customer service while processing orders and promoting products. Enjoy a flexible working environment with a combination of home and office work. QVC offers a supportive onboarding experience and opportunities for career growth.

Benefits

Paid Time Off

Employee Assistance Program

Parental Leave

Company Discounts

Qualifications

• Desire to deliver first-class customer experience.
• Engage with customers and colleagues.

Responsibilities

• Handle inbound customer calls and process orders.
• Promote products to improve customer loyalty.

Skills

Customer Experience

Communication

Computer Skills

Job description

Thank you for your interest in joining our team! Qurate Retail Group comprises seven leading retail brands – QVC, HSN, Zulily, Ballard Designs, Frontgate, Garnet Hill and Grandin Road – all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.

The Opportunity

• Here at QVC UK, we have been voted as a certified top employer for ten years running – right now, we're looking for individuals with a genuine passion for customer-service to join our award-winning Contact Centre located in Knowsley.

Please view our video to find out more about what it's like to work in our Contact Centre at QVC!

Hourly Pay

• £12.41 per hour.

Contract type

• Permanent
• Part-time

Your working hours

Monday 18:00-02:00, Tuesday 21:00-02:00 & Sunday 18:00-02:00

Who We Are

QVC empowers shoppers with knowledge and shares insights in a lively, engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewellery – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. Worldwide, QVC reaches more than 200 million homes via our 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages. In 2021, QVC International served 4.7 million customers and has more than 7,000 team members in the U.K., Germany, Japan, Italy, Poland and China.

Your Impact - What will I do as a Orderline Representative?

Reporting to one of our contact centre leaders, you will be the welcoming friendly voice of QVC and be passionate about providing world class customer service. Our Orderline team members handle inbound customer calls, efficiently & accurately processing customer orders whilst promoting engaging products to improve customer loyalty.

Whilst working as part of a team to ensure our overall success, you will also work towards achievable individual performance targets.

To set you up to be successful and ensure you are ready to be great in your role, you will be provided with a supportive and seamless onboarding experience – which will include two weeks of training.

Remote working approach:

We aim to provide a flexible workplace where you can enjoy a combination of working from home and office-based working. Your Leader can discuss what options we have available and what will work best for you.

Please ensure you have a space for your computer setup, complete with two monitors, and a stable internet connection to facilitate your tasks effectively.

What You Bring - To be effective in your role you'll need to:

• Have the desire to deliver a first-class customer experience.
• Take ownership of performance and always seek ways to improve.
• Engage with customers and colleagues, creating a people-focused work culture.
• Have fantastic communication skills.
• Experience using a computer is important in this role.
• As a business we have expectations for our team members to attend work and on time to enable us to serve the needs of our customers and to work effectively as a team, therefore commitment and punctuality are essential within this role.

What will I get in return?

A brilliant experience and the opportunity to be part of one team dedicated to our customer, playing an important part in our path forward. We have supported career paths - which offers even more exciting opportunities to learn, develop and support our customer.

Submit your application online today! We look forward to hearing from you!

INDOPS

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you ’ ll thrive with us . If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members . We offer a comprehensive Total Rewards package including competitive compensation, paid time off, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!

For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme. For any UK based roles - if you’d like to be considered under this scheme, please indicate this on the application form.

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