Restaurant Performance Director (Hiring Immediately)

JR United Kingdom; Belfast; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a passionate General Manager to lead their team in delivering outstanding guest experiences. In this role, you will cultivate a positive work culture, empower your team through training and mentorship, and drive restaurant performance. With a focus on financial management and guest service excellence, you will play a crucial role in the success of the restaurant. This opportunity offers a range of perks, including a generous bonus scheme and a family-friendly policy, making it an exciting position for those looking to make a difference in the hospitality industry.

Benefits

Bonus scheme — up to £8,000 annually

Private medical insurance

Free food on shift

50% off outside of work

26 weeks full pay + 13 weeks half pay for parents

Wagamama parties with VIP guests

Pension schemes

Gym memberships

Cycle-to-work schemes

Long service awards

Qualifications

• Strong financial skills including budgeting and inventory management.
• Ability to cultivate a positive and inclusive work culture.

Responsibilities

• Inspire and coach the team to deliver exceptional guest experiences.
• Drive restaurant performance and achieve excellent results.

Skills

Emotional Intelligence

Financial Management

Team Development

Problem Solving

Guest Service Excellence

Job description

Job Description: General Manager | Full Time

At Wagamama, with over 165 restaurants, we celebrate individuality and diversity. We value personality over perfection — we call it 'be you, be Wagamama.' We are looking for a General Manager to join us on our journey to nourish from bowl to soul.

The Role

As a General Manager, you will inspire your team to deliver exceptional guest experiences, maintaining high standards and expectations. You will coach and develop your team to reach their full potential while driving restaurant performance and achieving excellent results.

About You

• Prioritize cultivating a positive and inclusive work culture through emotional intelligence, inspiration, and effective delegation. You excel at influencing and empowering emerging leaders by providing training, coaching, and mentorship.
• Dedicated to excellence in guest service, ensuring every interaction reflects outstanding hospitality, either through your own efforts or by empowering your team.
• Possess strong financial skills, including budgeting, inventory, labor management, and strategic marketing. You analyze data to inform business decisions and foster continuous improvement.
• Committed to building and nurturing your team through recruitment and ongoing development, fostering personal and professional growth.
• Care about creating an inclusive environment where your team feels respected and valued, enabling them to thrive in their roles and careers.
• Are a forward-thinking problem solver, capable of quick decision-making and thinking on your feet.

What’s in It for You

• Bonus scheme — up to £8,000 annually
• Access up to 30% of your earnings before payday with Wagestream
• Private medical insurance
• Free food on shift — anything from our menu! Plus 50% off outside of work to share with friends and family
• Industry-leading family-friendly policy: 26 weeks full pay + 13 weeks half pay for expectant or adopting parents
• Be the first to try our new menus
• Wagamama parties with VIP guests throughout the year
• Recognition as a nationwide 'Love Above the Door' legend

We also offer pension schemes, holiday, training, cycle-to-work schemes, discounts, gym memberships, and long service awards.

Be you, be Wagamama

Wagamama is proudly part of the Disability Confident scheme.