Customer Service Executive

UBT; Hereford; On-site; GBP 33,000; Full time

Job summary

An established industry player is seeking a Customer Service Executive to join a vibrant team dedicated to delivering exceptional service. This role offers an exciting opportunity to thrive in a fast-paced environment, where you will manage customer inquiries, process orders, and build lasting relationships. With a supportive leadership team and a fantastic workplace culture, you'll enjoy the chance to grow your career while making a meaningful impact. If you're passionate about customer service and ready to take on new challenges, this is the perfect opportunity for you!

Benefits

Bonus

Free Lunch & Refreshments

Private Medical Insurance

Free Parking

Qualifications

• Proven experience in customer service or support roles.
• Strong communication and multitasking abilities.

Responsibilities

• Managing customer inquiries via phone, email, and live chat.
• Building strong relationships with customers and exceeding expectations.
• Collaborating with teams to improve customer experience.

Skills

Customer Service Experience

Problem-Solving Mindset

Excellent Phone Etiquette

Active Listening Skills

Multitasking Ability

Strong Communication Skills

Collaboration Skills

Job description

Salary: £32,500

Hours: Monday - Friday, 08:30 - 17:00 (No weekends)

Location: Hereford (Office-based, Full-Time, Permanent)

Benefits: Bonus, Free Lunch & Refreshments, Private Medical Insurance, Free Parking

The Opportunity

Are you passionate about delivering exceptional customer service in a fast-paced, rewarding environment? We're looking for a Customer Service Executive to join a dynamic and friendly team in a well-established SME business that supplies essential products to the care industry.

This role is perfect for someone who thrives on managing multiple tasks, solving customer queries efficiently, and building lasting relationships. With a fantastic work culture, supportive leadership, and plenty of room for progression, this is a great opportunity to grow your career in a collaborative and customer-focused setting.

What You'll Be Doing

1. Managing a busy inbox and processing sales orders, quotations, and queries
2. Handling customer enquiries via phone, email, and live chat (with a target to answer 90% of calls within 2 seconds!)
3. Building strong relationships with customers, going the extra mile to exceed expectations
4. Identifying client needs and spotting opportunities to upsell products
5. Ensuring all communications are professional and on-brand
6. Collaborating with Account Managers and internal teams to improve the customer experience
7. Providing solutions to customer challenges and following up to ensure resolution
8. Keeping accurate records of client interactions and maintaining account details

Requirements

What We're Looking For

1. Proven experience in a customer service or support role
2. A positive, problem-solving mindset with a proactive approach
3. Excellent phone etiquette and active listening skills
4. Ability to multitask, prioritise, and manage time effectively
5. A team player with strong communication and collaboration skills
6. Adaptability and a willingness to support colleagues when needed
7. A sense of humour and a friendly, approachable attitude

This is an exciting chance to be part of a company that truly values its employees, offering a fantastic workplace culture and long-term career prospects. If you're ready to make a difference in a customer-focused role, apply today!

IND25