Facilities Assistant

Williams Lea; Belfast; On-site; GBP 26,000; Full time

Job description

This website is operated, hosted and managed by Williams Lea Limited, 3 Savannah Way, Leeds LS10 1AB, United Kingdom.

Salary: £26,000 per annum, plus company benefits

Location: Belfast, BT1

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday – Friday, rotational shifts between 7.30am until 6.00pm with one hours unpaid lunch break

Work model: Fully onsite

Williams Lea seeks a Facilities Assistant to join our team within a leading global law firm!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

The Office Management and Facilities team provide a large range of services which are central to the smooth operation of the business. These services include Front of House/Reception, Facilities management (both planned preventative maintenance and reactive maintenance), Health & Safety management, Event management for staff events, and a large variety of office management services including mailroom, security access, catering and kitchen services, and other support services as required.

The successful applicant will be responsible for providing a standard of excellence for client care services to all visitors and staff. This includes set up and break down of all meeting room spaces, logging of Facilities calls, mail and print services and support of reception staff as and when required. This individual will be provided with first aid and fire warden training.

They will be heavily involved in ensuring the safety of all visitors and staff whilst in the building. We are looking for someone to join the team who has a very strong customer service approach, strong work ethic and a genuine interest in working for a law firm.

Key Responsibilities

1. Ensure that all conference/meeting rooms are set up in advance of the bookings to the required standard.
2. Assist users with screen, laptop, and connectivity if required.
3. Work closely with IT for any set up issues.
4. Ensure that all conference rooms are kept tidy and in good working order to the required standard.
5. Ensure that rooms are turned around promptly and that there are no delays for subsequent bookings.
6. Deliver catering to meeting rooms and remove when appropriate.
7. Advise Housekeeping of any cleaning requirements in meeting rooms.
8. Lead by example, ensuring that all facilities are kept to a very high standard.

Mailroom & Printing Services

1. Collect incoming mail from reception, sort, scan and deliver as required.
2. Ensure efficient process of all outbound postal items and record where necessary.
3. Ensure paperwork is logged and completed appropriately.
4. Deal with any service failures in a timely, courteous and efficient manner - knowing when to escalate to Manager for support or guidance.
5. Ensure printers are maintained and stocked with paper and consumable.
6. Manage secure waste collection with the contractor.

Facilities Helpdesk

1. Log helpdesk jobs/queries with FM contractors, follow up with requestor to ensure issues are resolved satisfactorily.
2. Ensure reactive works are completed in a timely manner and all appropriate paperwork is completed.
3. Awareness of any planned preventative maintenance (PPM) that is due to be completed.
4. Take the lead in ensuring that all PPM is completed within the set timescale and highlight any discrepancies to Manager.

Personal Attributes

1. Previous experience in a facilities role/office experience.
2. PC literate including the use of Microsoft Word, Excel.
3. Legal, Professional Services or Corporate background.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

1. 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles).
2. Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TVs, laptops and computers or household appliances.
3. Life Assurance.
4. Private Medical Insurance.
5. Health Assessments.
6. Discounted gym memberships.
7. Referral Scheme.

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [e-mail] (we do not accept applications to this email address).

About Us

Longevity driven by innovation

In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.