Leisure Assistant

TN United Kingdom; North Devon; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join The Mole Resort as a Leisure Assistant and provide exceptional service in a beautiful Devon countryside setting. You will assist guests with spa facilities, maintain cleanliness, and ensure a high standard of customer service. Full training is provided, and there are numerous perks including discounts and flexible working arrangements.

Benefits

Competitive rates of pay, reviewed annually

Discounts across a range of products

Employee Assistance Programme

Complimentary use of spa facilities

Discount on food and drink

Flexible working and shared holiday

Qualifications

• Positive attitude and willingness to learn.
• Commitment to delivering high levels of customer service.
• Previous experience in a hospitality or leisure environment is advantageous.

Responsibilities

• Taking leisure bookings and checking in guests.
• Ensuring facilities are maintained to the highest standard.
• Communicating with guests in a professional manner.

Skills

Customer Service

Positive Attitude

Teamwork

Education

Level 2/3 Certified Personal Trainer accreditation

First Aid Certification

Job description

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Here at The Mole Resort, we have launched a brand new resort set in 125 acres of beautiful Devon countryside,
jam-packed with delicious food and drink and a whole lot of exciting activities.

As a Leisure Assistant, you are required to provide a professional, friendly service to our guests, demonstrating a good understanding of the products and services available.

What will I be doing?

As a Leisure Assistant at The Mole, you will assist visitors to the Spa with directions and understanding of the facilities. You will also be responsible for keeping the area in a clean and tidy condition for clients' comfort, as well as working to achieve departmental targets. Specifically, you will be responsible for:

1. Taking leisure bookings and checking in guests
2. Payment handling and financial control
3. Playing a key role in delivering the services available in the gym and pool areas
4. Ensuring facilities are maintained to the highest standard
5. Reporting any faults or maintenance issues to the correct department
6. Following operating procedures for opening and closing the facility
7. Communicating with guests in a professional, friendly manner
8. Complying with current health and safety legislation
9. Liaising with other departments to promote teamwork

What are we looking for?

To successfully fill this role as a Leisure Assistant at The Mole, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude and willingness to learn
• Level 2/3 Certified Personal Trainer accreditation from a recognized fitness organization (preferable)
• Additional class qualifications such as spin, aquafit, exercise to music, pilates, yoga, pool plant operator, first aid (preferable)
• Commitment to delivering high levels of customer service
• A neat and tidy appearance and adherence to uniform requirements
• Flexibility to respond to a range of different work situations
• Ability to work independently or in a team
• Previous experience in a hospitality or leisure environment (advantageous)

Although previous experience is beneficial, it is not essential as full training will be provided.

You will be key in delivering our brand of fabulous stays and active days.

What’s in it for me?

There are plenty of perks when joining the Mole Resorts team, including:

• Competitive rates of pay, reviewed annually
• Discounts across a range of quality products from supermarket shopping to wellington boots
• Local cinema and days out discounts
• Employee Assistance Programme to help with life’s challenges
• Complimentary use of spa facilities
• Discount on food and drink on site
• Restaurant and hotel discounts across the region
• Share of service charge
• Staff fully equipped rest area with staff meals
• Flexible working and shared holiday
• Discounts across L+R Hotels

We are building a team that we can develop through support and training to further your career, with opportunities for progression in a fantastic location.

We value each staff member, so please come and join us — who knows where it will take you?