Urban Outfitters Sales Associate - Camden, London

URBN; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in retail is seeking a team member to support the store management in creating a vibrant environment. Responsibilities include engaging with customers, assisting peers, and ensuring operational efficiency. This role offers opportunities for personal development and a range of employee benefits, including discounts and wellness programs.

Benefits

Life Leave

Employee Assistance program

Discount off external gym memberships

Private Medical Insurance

Up to 40% employee discount at all URBN Brands

Season ticket loan

Cycle to work scheme

Structured support for continued learning

Qualifications

• Previous experience in a retail environment is preferred but not essential.
• Strong communication skills are required.

Responsibilities

• Deliver a positive, friendly experience by engaging customers.
• Assist in training and development of peers.
• Participate in processing new shipments and maintaining store standards.

Skills

Communication

Job description

Location

This position is located at 211 Camden High St Camden Town, London, NW17BT, United Kingdom.

Role Summary

The main objective of this role is to support the store management team in creating a store environment that fosters creativity, employee development, and the VIBE philosophy. The role also involves upholding Urban Outfitters' "Peers Training Peers" philosophy.

What You'll Be Doing

People:

• Deliver a positive, friendly experience by engaging customers through conversation and service.
• Enhance the VIBE by focusing on customers during prime selling hours.
• Provide a store experience that meets the company's mystery shop standards.
• Contribute to the overall VIBE by being positive, respectful, and helpful to others.
• Uphold company standards and act as a positive role model to peers.

Teamwork & Communication:

• Work productively within the team and collaborate towards common goals.
• Assist in training and developing peers.
• Communicate positively and effectively with colleagues.
• Participate actively in daily and departmental meetings.

Operations:

• Demonstrate proficiency in job knowledge, including tills, shipment tasks, and fitting room guidelines.
• Assist in processing new shipments and help keep receiving and back stock areas organized.
• Contribute to the timely and accurate completion of weekly tasks such as markdowns, re-tickets, transfers, and RTVs.
• Follow loss prevention guidelines and inventory control measures.
• Adhere to all health & safety regulations.

Merchandising & Display:

• Maintain store merchandising and cleanliness standards.
• Ensure merchandise is ticketed and the sales floor is well stocked.
• Support sales through merchandising and display projects.
• Stay informed about current products and trends.

What You'll Need

• Previous experience in retail is preferred but not required.
• An awareness of the Urban Outfitters brand and its appeal to the local market.
• Strong communication skills.

The Perks

Work-Life Balance:

• 'Life Leave' — one day per year to take time off for significant life events, in addition to your annual leave.

Wellbeing:

• Employee Assistance Program supporting mental, physical, and financial health.
• Discounts on external gym memberships.
• Private Medical Insurance for eligible employees.

Employee Discounts:

• Up to 40% discount at all URBN Brands.

Travel:

• Season ticket loan for eligible employees.
• Cycle to work scheme for eligible employees.

Continued Development:

• Structured support and ongoing learning opportunities within the business.

#UrbanEU #LI-TS1

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. Employment decisions are based on merit, job requirements, and business needs.