Sales Associate

Moss; Exeter; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join an innovative firm as a Brand Ambassador, where you will engage with customers and create memorable experiences. Your role will focus on delivering exceptional service, promoting our diverse offerings, and driving sales through meaningful interactions. With a commitment to continuous improvement and a passion for fashion, you will embody the brand's values and contribute to a collaborative environment. This role offers a unique opportunity to grow within a supportive team while enjoying generous employee benefits and a vibrant workplace culture. If you thrive in a dynamic setting and are eager to make a difference, this is the perfect opportunity for you.

Benefits

70% Employee Discount

Generous Bonus Scheme

£500 Referral Bonus

Financial Support for Commuting

Cycle to Work Scheme

Discounted Gym Membership

Life Insurance

Ongoing Development

Access to Online Learning

New Baby Gift

Qualifications

• Ability to provide engaging styling options and exceed customer expectations.
• Strong communication skills to foster relationships with customers.

Responsibilities

• Deliver exceptional customer experience and promote service excellence.
• Maximise sales and contribute to business KPIs through effective interactions.

Skills

Customer Service Excellence

Communication Skills

Basic Product Knowledge

POS Systems

Tools

Inventory Management Systems

Job description

Job Description

About Us: 12 Hours

Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.

Today Moss is more than a menswear brand; we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.

Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us, this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.

Purpose of the Role:

You will be a true Brand Ambassador, able to interact easily with a broad range of customers. You will promote customer service excellence, responsible for the customer’s journey and experience in-store, ensuring customer loyalty. You will be hardworking, dedicated, and quick to identify customer needs to provide engaging styling options. Your dedication to exceeding customer expectations will support store KPIs and contribute to overall performance through personal productivity.

Key Responsibilities:

• Deliver an exceptional customer experience following the Moss Essential Steps of Service, actively greeting, listening, and confidently offering bespoke advice, selling professionally and passionately.
• Maximise sales and service goals by seizing every opportunity, elevating interactions, and contributing significantly to business KPIs.
• Maintain strong product knowledge across all services: Hire, Custom Made, Retail, Alterations, Ship from Store, and proactively enhance the customer experience based on feedback.
• Identify external opportunities to improve store performance and service quality based on feedback from Feefo and Mystery Shops.
• Assist with stockroom and back area housekeeping, including receiving deliveries, stock handling, and adhering to stock & cash control procedures to minimise losses.
• Follow the Appointment process using the designated platform, ensuring all customers are contacted prior to visits and information is accurately recorded.

What You'll Need to Succeed:

Technical Skills:

• Basic Product Knowledge: understanding features, benefits, and store offerings.
• POS Systems: familiarity with cash tills, credit card processing, and inventory management systems.

About You:

• Reflects the aesthetic of Moss through personal style and presentation.
• Embraces continuous self-improvement, resilience, and effective time management, driven by passion for the brand.
• Has outstanding communication skills to inspire, guide, and foster meaningful relationships with colleagues and customers, elevating the brand’s presence.
• Embodies Moss’s core values and behavioural competencies daily.

Rewards & Benefits:

• Employee Discount: 70% across all stores.
• Team Reward Pay Scheme: Generous bonus scheme, up to 15% of gross monthly salary.
• Refer a Friend: £500 bonus for successful referrals of managers.
• Season Ticket Loan: Financial support for commuting.
• Cycle to Work Scheme: Promotes eco-friendly travel.
• Discounted Gym Membership with PureGym: Encourages health and fitness.
• Life Insurance: Provides peace of mind.
• Ongoing Development: Tailored to your career ambitions from day one.
• Access to Moss Learning: Online platform for skill enhancement.
• Employee Hub: Easy access to benefits, recognition, wellbeing, and updates.
• New Baby Gift: Celebrates personal milestones.

If you want to learn more about Moss, our people, and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.