Cloud Services Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Kingston upon Hull; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading technology company is seeking a Cloud Services Engineer to join their team in Kingston upon Hull. This role involves developing technical relationships, monitoring customer incidents, and contributing to network and system development. The ideal candidate will have knowledge of cloud technologies, strong communication skills, and a problem-solving mindset. The company offers a diverse environment with opportunities for development and various benefits.

Benefits

26 days leave

Pension

Health support

Discounts

Qualifications

• Experience in a medium to large support environment.
• On-premise Cloud Services experience.

Responsibilities

• Train internal staff and customers on products and solutions.
• Monitor customer incidents and report on nominated accounts.
• Create and review technical documentation and Statements of Work.

Skills

Cloud technologies

Leadership

Communication

Problem-solving

Education

MCSA: Microsoft Windows Server 2016 or above

VCP 6.x-DCV

Tools

Azure

Linux

MS SCCM

MS Exchange

Microsoft SQL Server 2016 or above

VMware vCloud Director

Job description

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Cloud Services Engineer (Previous Relevant Experience is Required), Kingston upon Hull, East Yorkshire

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Client:

Telent

Location:

Kingston upon Hull, East Yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

Location: Southampton

Job type: Full time, permanent

Job ref: 1415

Telent's Network Services division is looking for a Cloud Engineer to join our successful Engineering team based in Southampton. This role offers an opportunity to work with a talented team of Cloud, Network, and Security specialists, supporting your growth and development in challenging projects.

The Cloud Engineer will develop and maintain technical relationships with internal and external customers, providing proactive service and acting as a bridge between the engineering team and Service Delivery, Projects, and Service Desk to ensure high customer satisfaction.

Our Technology Teams are committed to bringing digital innovation to homes, infrastructure, and businesses across the country. Be prepared to contribute to network and system development for millions, with rewarding and impactful work helping to keep the nation's infrastructure connected and secure 24/7.

Cloud Engineer - Responsibilities:

• Train internal staff and customers on products and solutions.
• Assist with Professional Services and Sales opportunities within Network Services.
• Monitor customer incidents and report on nominated accounts.
• Highlight trends, security threats, or technical bulletins impacting customers.
• Manage documentation related to customer platforms and Telent Cloud Services.
• Follow internal and external processes for tasks, updates, and reporting.
• Support PoC scenarios, Type Approval activities, and lab testing.
• Create and review technical documentation and Statements of Work.
• Assist in pre-staging equipment for customer sites.
• Participate in customer meetings and ensure accurate time sheet submissions.
• Maintain relevant certifications and complete overtime and expenses accurately.
• Adhere to GDPR and security policies regarding sensitive data.

Who you are:

The ideal candidate will have an interest in Cloud technologies, including some Azure knowledge, Linux exposure, MS SCCM, and MS Exchange. You should have a strong work ethic, a can-do attitude, and experience in a medium to large support environment, with on-premise Cloud Services experience.

• VCP 6.x-DCV (Desirable)
• MCSA: Microsoft Windows Server 2016 or above
• Networking Concepts knowledge
• Microsoft SQL Server 2016 or above
• Azure MFA and Identity Services
• Microsoft System Configuration Manager
• Microsoft Exchange Server 2016 or above
• VMware vCloud Director knowledge
• Leadership and collaboration skills
• Excellent communication skills
• Problem-solving passion
• Ability to work independently or in a team

What we offer:

A diverse and inclusive environment with opportunities for development, including benefits like 26 days leave, pension, health support, discounts, and more. We value our team and foster a culture of responsibility, inclusivity, and customer focus.

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About Telent: Telent is a leading technology company specializing in mission-critical communications and digital infrastructure. Join us to make a real impact and help connect communities across the UK.