AV Venue Technician

JacobsMassey AV Specialists; South Yorkshire; On-site; GBP 25,000 - 33,000; Full time

Job summary

A leading AV specialist company is seeking an AV Venue Technician to ensure seamless live events in Sheffield. The role involves training staff, maintaining equipment, and resolving issues dynamically. Candidates should have prior AV experience and excellent communication skills, ready to adapt in a fast-paced environment.

Qualifications

• Prior AV experience including end-to-end projects and user training.
• Experience documenting procedures and processes.
• Basic video editing and presentation creation skills.

Responsibilities

• Train site staff on AV operations and services.
• Ensure smooth operation of AV events.
• Schedule maintenance tasks for AV equipment.

Skills

Problem Solving

Communication

Attention to Detail

Adaptability

Proactivity

Job description

Sheffield, Yorkshire and the Humber, United Kingdom

JacobsMassey AV Specialists

18.05.2025

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Full Job Description

We are seeking a skilled, enthusiastic, well-mannered AV Venue Technician to help us and our customers provide seamless live events. Working with venue operations staff alongside our internal creative and technical teams, you will run the day-to-day events and ensure all equipment is maintained in good operational condition within our venues. You will provide training and support on site during the initial weeks of operation of these new facilities, to ensure the site team has confidence in operating the new systems/products we have implemented.

Salary: Up to £33,000 + Company Benefits

We’re the UK market leader in our field, with a professional delivery team. We require your professional events and technical experience, your ability to think on your feet, and your readiness to handle fast-changing, sometimes difficult situations.

You will need to live within commuting distance of Sheffield, ideally.

Key Responsibilities

1. Train site staff on how to operate day-to-day services and basic system operations.
2. Ensure the smooth operation of AV events at the venue.
3. Schedule maintenance tasks for AV equipment.
4. Work with the internal creative team to ensure content is tested and delivered in the correct event formats.
5. Resolve problems dynamically as issues arise.
6. Document issues and feedback to aid future solution development.
7. Communicate with venue operations staff and customers about service elements and demonstrate equipment/product functionalities.
8. Assist project producers/product managers in the productisation of packages developed within the trial venue.
9. Provide feedback to developers, testers, delivery managers, and customer support teams to manage improvements and new products.
10. Support the launch of new features and product improvements through Customer Success, Customer Services, Marketing, and Go-to-Market teams.
11. Assist with Change Management for affected stakeholders.
12. Help identify risks and issues.
13. Support the wider team on less busy site days.
14. Maintain communication with stakeholders across the business.
15. Get involved hands-on with a small, fast-moving team.

Required Experience

• Prior AV experience (Video & Projection as a bonus), including end-to-end projects, new system setup, user training, and problem solving.
• Experience documenting procedures and processes, with the ability to train others.
• Basic video editing, presentation creation, and Photoshop skills.

Required Skills

• Proactive and resourceful: able to identify issues quickly and develop practical solutions.
• Ability to travel and be away from home regularly within the UK.
• Full UK driving licence.
• Good communicator: able to convey complex ideas clearly and effectively to diverse audiences.
• Attention to detail: meticulous in planning, execution, and quality assurance.
• Entrepreneurial: innovative and proactive in identifying opportunities and driving growth.
• Fast-paced adaptability: comfortable working in a dynamic environment.
• Growth mindset: eager to expand technical skills and learn new technologies and tools.