Senior Claims Manager - Motor

TN United Kingdom; Norwich; On-site; GBP 80,000; Full time

Job summary

A leading company in the insurance sector is seeking an experienced claims professional to lead a team handling complex motor injury claims. This key leadership role involves managing a technical team, driving performance, and collaborating across departments to enhance claims systems. The ideal candidate will have strong leadership skills and a deep understanding of the UK motor injury claims market. Join us to make a significant impact in the field.

Benefits

Bonus opportunity – 12% of annual salary

Generous pension scheme – up to 14% contribution

29 days holiday plus bank holidays

Up to 40% discount on Aviva products

Up to £1,200 of free Aviva shares per year

Flexible benefits including cycle to work

3 paid volunteering days

Wellbeing support and tools

Qualifications

• Strong leadership experience in managing technical claims teams.
• Deep knowledge of UK motor injury claims and the wider insurance market.

Responsibilities

• Manage a team of around 15 technical claims professionals.
• Drive performance and manage indemnity spend.
• Influence strategy and improve motor claims systems.

Skills

Leadership

Communication

Negotiation

Stakeholder Management

Strategic Thinking

Job description

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Salary circa

£80,000 (depending on location, skills, experience, and qualifications)

Are you someone who thrives on leading high-performing teams and shaping the future of motor injury claims?

This role is perfect for an experienced claims professional ready to take the next step in their leadership journey. If you have a deep understanding of motor injury claims, a passion for improving systems, and a desire to make a real impact, we’d love to hear from you. You’ll be joining a team that values collaboration, innovation, and putting the customer first.

If it sounds like someone you know, we would love to hear from you!

A bit about the job:

You’ll manage a team of around 15 technical claims professionals handling high value and complex motor injury claims. Your role will be to drive performance, manage indemnity spend, and ensure excellent customer outcomes. You’ll work closely with colleagues across underwriting, actuarial, and legal to influence strategy and improve our personal and commercial motor end-to-end systems. This is a key leadership role within our Major & Complex Claims (MCC) team, where you’ll help shape the future of motor claims at Aviva.

Skills and experience we’re looking for:

• Strong leadership experience in managing technical claims teams.
• Deep knowledge of UK motor injury claims and the wider insurance market.
• Excellent communication, negotiation, and stakeholder management skills.
• A strategic thinker with a track record of driving innovation and system improvements.

What you’ll get for this role:

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. One of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague:

• Starting salary circa £80,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity – 12% of annual salary (based on performance and grade)
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in
• 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days
• Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• 3 paid volunteering days to help others and be part of our Aviva Communities
• Wellbeing support and tools to help you thrive