Control Room Assistant

TN United Kingdom; Bristol; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading company is seeking an experienced Control Room Assistant to join their onsite team at Cabot Circus Shopping Centre in Bristol. The role involves monitoring CCTV, escalating incidents, and ensuring safety across the premises. The successful candidate will work a 4 on, 4 off shift pattern, totaling 42 hours per week. This position offers various flexible benefits and opportunities for career development.

Benefits

Virtual GP services

Financial wellbeing assistance

High street discounts

Cycle-to-work schemes

Life cover

Employee recognition programs

Qualifications

• Knowledge of CCTV operations, including Data Protection.
• SIA Security CCTV License is essential.

Responsibilities

• Monitor CCTV effectively across the scheme.
• Report Health and Safety issues to Tech Services.
• Assist customers and retailers with inquiries via telephone.

Skills

Literate

Numerate

Knowledge of CCTV operations

Flexibility

Education

SIA Security CCTV License

Job description

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Control Room Assistant Vacancy (4 on 4 off)

Hammerson Cabot Circus Shopping Centre, Bristol, United Kingdom

Job Description

Mitie has a great opportunity at Cabot Circus Shopping Centre, Bristol. We are seeking an experienced Control Room Assistant to join our onsite team. The successful candidate will report directly to the Duty Controller. The shift pattern is 4 days on, 4 days off, with a total of 42 contracted hours per week.

Values: Delivering the exceptional, every day

• Our purpose: our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture – our core values and how we behave:

• We are one Mitie: we work as one to deliver seamless, unrivaled service. We help each other and work together.
• We are built on integrity and trust: we treat others as we wish to be treated and are proud to work for Mitie.
• We go the extra mile: ensuring safety, improving processes, fixing problems, and keeping our promises are in our DNA.
• Our diversity makes us stronger: we value diverse backgrounds and perspectives, fostering ideas and insights. Everyone is treated equally.

Role Responsibilities

• Monitor CCTV effectively across the scheme, escalating issues as needed.
• Escalate incidents to relevant personnel.
• Report Health and Safety issues to Tech Services.
• Communicate clearly with all departments.
• Monitor security entry and exit points to the service yard.
• Assist the Duty Controller with updating Control Room records.
• Help issue Contractor ID passes and keys.
• Assist customers and retailers with inquiries via telephone.
• Direct security officers to ensure a safe and pleasant environment for customers, retailers, and contractors.
• Be flexible to work overtime as required.
• Perform any other reasonable duties necessary for the business.

Knowledge, Skills, and Experience

• Literate and numerate.
• Flexible to work shifts on a 24-hour rota.
• Knowledge of CCTV operations, including Data Protection.
• SIA Security CCTV License is essential.
• Discuss your application with your current line manager before applying.
• Internal job moves are subject to standard terms; enhanced terms are not applicable.

Our flexible benefits scheme offers various perks, including virtual GP services, financial wellbeing assistance through Salary Finance, and a customizable benefits platform called Choices. Additional benefits include high street discounts via MiDeals, cycle-to-work schemes, life cover, save-as-you-earn schemes, and employee recognition programs like Mitie Stars. We prioritize career development through diverse training resources and are committed to inclusive recruitment practices. If you require reasonable adjustments during the recruitment process due to a disability or long-term condition, please contact us via email.