Senior Service Desk Engineer

ZipRecruiter; Bristol; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

An established industry player seeks a Senior Service Desk Engineer to provide support to global users in a hybrid working environment. This role offers the opportunity to resolve incidents efficiently and develop tailored IT solutions. With a strong commitment to employee development and a stellar reputation in the legal sector, this position promises a rewarding career path. Join a company that values innovation and offers a supportive culture, ensuring that you thrive in your role while contributing to the success of a diverse practice.

Benefits

Private Medical Insurance

Income Protection

Life Assurance

Qualifications

• Experience in technical support within a Microsoft environment.
• Mobile device support including troubleshooting and administration.

Responsibilities

• Provide phone, email, and remote support to IT system users.
• Ensure timely resolution of incidents and develop IT solutions.

Skills

Technical Support

Microsoft Environment

Mobile Device Support

Remote Access Solutions

Job description

Job Description

Job Title: Senior Service Desk Engineer

Location: Bristol

Salary: up to £32,000

We are supporting a Bristol based legal practice who are looking to onboard a Senior Service Desk Engineer to provide support to Global users.

With a sterling reputation, diverse practice areas, and a commitment to innovation, they offer a unique platform for your career growth. Our client has continuously won numerous awards around best culture, best practice and company of the year in their industry. They put employees at the heart of their business model, offering ongoing support and development programmes for you to succeed.

The Role:

• Provide phone, email, and remote support to IT system users across multiple international locations
• Ensure timely resolution of incidents, aiming for first-time fixes and escalating when necessary
• Develop IT solutions that meet business needs and user requirements

The Candidate:

• Experience in technical support within a Microsoft environment
• Mobile device support including troubleshooting and administration
• Experience supporting remote access and flexible working solutions

The Package:

Base salary: £25,000-£32,000

• Hybrid working
• Private Medical Insurance
• Income Protection
• Life assurance

Interested? If you think you're right for this role, then click the 'Apply Now' button and send us your CV.