HR Support Desk Adviser

HM Land Registry; Nottingham; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

An exciting opportunity has arisen for HR Support Desk Advisers to join a forward-thinking organization. This role focuses on delivering exceptional customer service while managing HR processes and queries. You will work within a dynamic team, ensuring that the needs of staff and managers are met efficiently. The position offers flexible working arrangements, allowing for a blend of office and remote work, promoting a healthy work-life balance. Join a committed team dedicated to making a positive impact on the organization and its employees.

Benefits

Flexible Working Hours

Civil Service Pension Scheme

Annual Leave

Continuous Learning Opportunities

Qualifications

• Experience in delivering excellent customer service.
• Awareness of HR policy and procedures.
• Effective time management and communication skills.

Responsibilities

• Provide first-line customer service support on HR queries.
• Handle HR transactional and administrative tasks.
• Communicate effectively via telephone and email.

Skills

Customer Service

HR Policy Awareness

Time Management

Communication Skills

Basic Excel Skills

Job description

Nottingham, East Midlands (England), NG2 1AW

Job Summary

An exciting opportunity has arisen at HM Land Registry (HMLR) for three HR Support Desk Advisers to join the HR Group. If you have experience of delivering excellent customer service and have an awareness of HR policy and procedure, we would love to hear from you.

Job Description

Working as part of a team, you will provide professional first-line customer service support to managers and staff across the organisation on all areas of HR policy, process, and payroll queries. You will undertake a variety of HR transactional and administrative tasks throughout the employee lifecycle in an accurate and timely manner, for example; employment changes, absence management, pay and pensions, retirement, and resignations. Delivery of the service is from a central office in a contact centre environment, communicating by telephone and email.

Working as part of a team, you will provide professional first-line customer service support to managers and staff across the organisation on all areas of HR policy, process, and payroll queries. You will undertake a variety of HR transactional and administrative tasks throughout the employee lifecycle in an accurate and timely manner, for example; employment changes, absence management, pay and pensions, retirement, and resignations. Delivery of the service is from a central office in a contact centre environment, communicating by telephone and email.

Person specification

You will have an awareness of HR policy and procedure and experience of administering HR processes, including experience of working as part of a team and delivering excellent customer service, ensuring the customer is at the heart of your actions. With effective time management skills, you can organise and prioritise your own workload and communicate effectively with staff of all grades. You can adapt positively to change and self-motivate, taking responsibility for own development. Computer skills, including basic level Excel is essential.

The postholders must be located in Nottingham due to the location of the team. There are two permanent posts available as well as a fixed-term appointment until the end of June 2026.

We offer flexible working hours but you will be required to work on a rota basis between the team covering the hours of 8:00am – 4:30pm Monday to Friday. The minimum number of hours if not full-time are 30 hours/5 days per week.

HMLR believe that a blended approach to where you work that enables some time working from home, as well as in the office may give you an improved experience and has clear business benefits. We expect everyone to spend at least 60% of their working time in the office. Beyond this expectation, there is no one size fits all approach (and we can spend up to 100% working in the office if we prefer).

For more information about the role, please see the attached candidate pack.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Delivering at Pace
• Working Together
• Communicating and Influencing
  
  

Technical skills

We'll assess you against these technical skills during the selection process:

• An awareness of HR policy and procedure and experience of administering HR processes.
  
  

Alongside your salary of £30,958, HM Land Registry contributes £8,968 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

#WeAreHMLR

At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.

We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.

• We have integrity – we value honesty, trust and doing the right thing in the right way.
• We drive innovation – we are forward-thinking, embrace change and are continually improving our processes.
• We are professional – we value and grow our knowledge and professional expertise.
• We give assurance – we guarantee our services and provide confidence to the property market.
  
  

You can find more information on our rewards package on our website.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability, Experience and Technical skills.

To apply, please complete the short application form and complete the Civil Service Customer Service Skills Test. If you successfully pass the online test, you will be invited to complete the full application form.

The closing date for the test and full application form is 23:55pm on Monday 19 May 2025. You must build in time to complete the full application form if you pass the online test. For more information about preparing for the test and to access to the practice test, please follow this link.

If you pass the online test, you will then move onto the next stage of the application process where you will need to cut and paste an anonymous CV into the online application form when prompted and include your qualifications and career history.

The Personal Statement Section (in No More Than 750 Words) Must Be Used To Provide Details Of How You Meet The Essential Experience Criteria Listed Below

• Experience of delivering excellent customer service and ensuring the customer is at the heart of your actions.
• Effective time management skills including the ability to organise and prioritise own workloads.
• Proven ability to communicate effectively with staff of all grades.
  
  

You will also be required to complete a technical question (in no more than 250 words) when prompted:

• An awareness of HR policy and procedure and experience of administering HR processes.
  
  

In the event of a high volume of applications, we reserve the right to assess against the lead essential technical criteria listed above first.

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 23:55pm on the advertised date.

The sift will take place shortly after the closing date. If successful at the shortlisting stage, you will be invited to attend a blended interview which will be held face-to-face in the Nottingham Office week commencing Monday 2 June or Monday 9 June.

The blended interview will assess the experience and behaviours listed in the candidate pack, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to the strength questions, and so we don’t advertise which strengths are being tested. The best way to prepare for strengths questions is to reflect on what you identify as your own personal strengths, and your preferred ways of working.

Candidates may refer to notes within their interview, but they should be used as a prompt only.

HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.

If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

The Civil Service values honesty and integrity and expects all candidates to share these values. Please ensure all examples provided throughout the recruitment process are representative of your own experience. Any instances of plagiarism or other forms of cheating (including the improper use of artificial intelligence) will be investigated and, if proven, the application will be withdrawn.

You can find more information on how we use your personal data on our website.

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability, Experience and Technical skills.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

• Name : Jill Coulthard
• Email : [e-mail]
  
  

Recruitment team

• Email : [e-mail]
  
  

Further information

If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email [e-mail] in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/