Residential Life Coordinator

TN United Kingdom; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading education group seeks a Residential Life Coordinator to support over-18 students in college accommodation. This key pastoral role involves building relationships, ensuring student welfare, and fostering a vibrant residential experience. Responsibilities include monitoring student behavior, conducting health checks, and coordinating social activities.

Benefits

Cycle to work Scheme

Tech Scheme

Car Scheme

Free flu vaccine through Healthshield

Free eye tests

Financial wellbeing support via WageStream

Employee Assistance Programme

Group income protection

GP24: GP Access for all

Health Cash Plan

Qualifications

• Ability to supervise and care for young people.
• Knowledge of child protection legislation.
• High standards for self and others.

Responsibilities

• Support students in their personal and academic development.
• Monitor student welfare and report issues.
• Coordinate activities that promote community.

Skills

Communication

Teamwork

Empathy

Education

Relevant experience in student activities

Job description

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CSVPA is part of CATS Global Schools, a leading education group committed to inspiring the next generation of world shapers. The group brings together 16 institutions that provide students around the globe with the education they need to develop real-life skills for the future. Our dedicated team of pioneering, persevering people, including teachers and welfare specialists, work together to create a positive environment so that every student achieves their full potential.

OVERVIEW OF THE JOB

The Residential Life Coordinator is the primary point of contact for our over-18 Further and Higher Education students living in college accommodation. This is a key pastoral role focused on supporting students during a transformative stage in their personal and academic development.

The RLC will build meaningful, trust-based relationships with students, offering support, guidance, and a listening ear. Working closely with the welfare team, they will contribute to the overall health and well-being of residents by identifying and following up on concerns, and ensuring students feel safe, heard, and valued within the college community. In addition to pastoral support, the RLC will help foster a vibrant and inclusive residential experience by creating social opportunities and coordinating activities that promote connection, friendship, and a strong sense of belonging among students. The role also includes providing assistance to the boarding team throughout the academic year, and during the college’s summer school programme as required. This is a role that combines day-to-day support with community-building, and is central to the residential experience at the college.

REPORTS TO

You will be directly responsible to the Head of Boarding and Residential Life. You will work within the framework set by and under the general direction of the Rector.

MAIN RESPONSIBILITIES OF THE JOB

1. Work with the Head of Boarding and Residential Life to ensure the smooth running of the residence, maintaining a friendly, welcome, and happy environment.
2. Be determined to ensure the College’s students are provided with a positive, purposeful, safe, and fun residential environment that promotes their learning and development.
3. Be the main point of contact for the over 18 FE and HE students in the external residences, meeting with them as needed, both individually and communally.
4. Assist the boarding team during summer school when there are fewer over-18s to manage.
5. Monitor and follow up on notes raised on the college’s central database regarding student welfare, academic concerns, and residential issues.
6. Conduct termly health and safety checks of student rooms.
7. Ensure a visible presence in the Residences when on duty, maintaining a safe and positive community in residence through active engagement with students and policy enforcement.
8. Attend weekly welfare meetings with the safeguarding team.
9. Act as Fire Marshall. Respond to and assist with emergencies such as fire alarms if in the building even when not formally on duty.
10. Gather and provide student feedback to the Head of Boarding and Residential Life.
11. Induct new residential staff to their duties and the residences when appropriate.
12. Provide administrative support for the Head of Boarding and Residential Life as requested.
13. Oversee approval of overnight leave requests and ensure all information is checked thoroughly.
14. Monitor student welfare and behaviour and report any problems to the Head of Boarding and Residential Life and/or the Welfare Team.
15. Manage, and where required, participate in the investigation and monitoring of consequences for reported cases of misbehaviour and breaches of college rules by students. Issue behaviour stages up to Stage 3.
16. Guide and support students in maintaining daily cleanliness in their clusters, including taking out the bins and keeping the kitchens tidy. Working closely with the cleaning team, actively encourage compliance and address non-compliance with appropriate follow-up actions and consequences.
17. Maintain cleanliness in and around the boarding houses by ensuring that they are conducting regular patrols, clearing away litter when it is spotted, addressing and reporting incidents of fly-tipping, and collaborating with the domestic team to ensure a clean and welcoming environment.
18. Actively monitor, respond, and report on building issues, including maintenance requests and safety issues. Submit maintenance requests promptly through SysAid system to ensure timely resolution.
19. Work closely with the welfare team and healthcare centre to ensure healthcare issues are followed up and monitored appropriately. In emergencies, use the emergency contact number or call an ambulance immediately.
20. Follow up on students who appear on the attendance list as appropriate and report to the welfare team if necessary. Report any missing students as per the College’s missing person policy.
21. Lead the process for student arrivals, student induction and departures.
22. Ensure that the full student induction process is fit for purpose taking the lead for the induction of over 18/HE students into the residential environment and working closely with others to ensure that the wider induction process is effective and prioritises the welfare and wellbeing of the students.
23. Attend any meetings required by the Head of Boarding and Residential Life, such as team meetings and 1:1s.
24. Attend College boarding and welfare training days.
25. Ensure House Leaders/Deputy House Leaders are informed of any issues that need monitoring while away.
26. Report concerns or praises via the College database (Shackleton) and to the appropriate staff immediately.
27. Issue keys/cards as required.
28. Take responsibility for co-ordinating a crisis management plan while on duty in the absence of the Head of Boarding and Residential Life, ensuring the relevant members of senior staff are informed.

PERSON SPECIFICATION

The job requires that you have:

• Knowledge of National Minimum Standards (NMS), Independent Schools’ Statutory Regulations (ISI) and other relevant current child protection legislation.
• The ability to work with, care for and supervise young people.
• High levels of energy, an even temper and a sense of humour.
• Well-developed IT skills.
• High standards set for themselves and others.
• Background/experience in an area relevant to potential student activities.
• The ability and willingness to work in a multi-cultural environment.
• Willingness to work unsociable hours.
• Willingness to appropriately reprimand and/or report students who are not adhering to the College rules with compassion and respect.
• The ability to relate to young people.
• The ability to work as a team member and lead by example, to be proactive, flexible, and reliable.
• Respect for all members of the community.

AS PART OF YOUR WIDER ROLE WITHIN THE COLLEGE, YOU WILL ALSO:

• Follow the guidelines of the staff handbook.
• Continue professional development.
• Engage actively in the performance review process.
• Comply with any reasonable request from the Rector or Head of Boarding and Residential Life to undertake work not specified in this job description.
• Be courteous to colleagues and parents and to provide a welcoming environment for all visitors to the College.
• Promote a positive working experience for everyone. Maintain standards of ethics and behaviour in and out of College.

IN PARTICULAR YOU WILL:

• Treat students with dignity, building relationships rooted in mutual respect.
• Have regard for the need to safeguard students’ well-being.
• Show tolerance of and respect for the rights of others.
• Maintain high standards of attendance and punctuality.
• Help to create and maintain a safe working environment for everyone.
• Understand and act within the relevant College, national and statutory frameworks.

BENEFITS

• Cycle to work Scheme
• Tech Scheme
• Car Scheme
• Free flu vaccine through Healthshield
• Free eye tests
• Financial wellbeing support via WageStream
• Employee Assistance Programme
• Group income protection
• GP24: GP Access for all
• Health Cash Plan
• Death in Service
• Long service awards
• Employee referral scheme
• Enhanced Maternity and Paternity pay

ABOUT CATS GLOBAL SCHOOLS (CGS)

CATS Global Schools is a leading education group committed to inspiring the next generation of world shapers. With a history dating back to 1899, but a focus on the future, our group brings together 16 institutions comprising independent boarding schools, an Arts University College, English language schools and a variety of summer programmes in the UK, US and China.

Each year, we provide 18,000 students around the globe with the education they need to develop real-life skills for the future. We are dedicated to academic excellence and our students benefit from our well-developed links to over 40 top global universities.

We create a positive learning environment where every student is empowered to make a contribution to shape their world. This is made possible because of the commitment of our pioneering, persevering people who do the very best for our students.

OUR COMMITMENT TO INCLUSION AND DIVERSITY

We are committed to diversity, inclusion and belonging. Building on our core values Pioneering, Persevering, People We pledge to deliver a series of events, guest speakers and focus groups to make CATS Global Schools and employer of choice for all.

SAFEGUARDING

CGS is dedicated to safeguarding and promoting the welfare and well-being of children and young people. As such, appointment is subject to the satisfactory completion of safer recruitment employment checks in line with KCSIE guidelines. This will include satisfactory references, enhanced DBS from the Disclosures and Barring Service and, where applicable, any international equivalent being obtained. Shortlisted candidates will be subject to online checks which may include social media.