Service Desk Analyst - Shift

JR United Kingdom; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading provider of IT outsourcing is seeking an IT Service Desk Analyst in Sheffield. This role involves supporting customers, ensuring smooth IT operations, and maintaining high service standards. You will log and resolve incidents, prioritize IT issues, and collaborate with teams to deliver exceptional customer service. Opportunities for personal development and training in new technologies are included.

Benefits

Personal development opportunities

Training and exposure to new technologies

Qualifications

• Excellent communication skills required for customer interaction.

Responsibilities

• Logging, updating, and resolving incidents and requests.
• Diagnosing and resolving IT issues, collaborating with other teams.

Skills

Communication

Tools

Office 365

MS Teams

SharePoint

Exchange

Job description

Service Desk Analyst - Shift, Sheffield, South Yorkshire

Client:

Location: Sheffield, South Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

IT Service Desk Analyst

Place of work: On-site – Sheffield, UK / Duration: Permanent / Hours of work: Two shifts (08:00 – 16:30) and (14:30 – 23:00), Monday – Friday including Bank holidays.

About the Company and the Role:

Auxilion is a leading provider of IT outsourcing and managed service solutions.

The role involves working in an IT support environment, ensuring smooth operation and efficiency for our customers. The IT Service Desk Analyst is the first point of contact, focusing on the continuous operation of a customer estate.

You will receive support with personal development opportunities, including training and exposure to new technologies.

Responsibilities include handling and logging calls from end users in ServiceNow, ensuring incidents and requests are handled according to SLA targets, and delivering excellent customer service.

Position Responsibilities:

• Logging, updating, and resolving incidents and requests
• Prioritising and monitoring IT issues to ensure resolution within SLA
• Diagnosing and resolving IT issues, collaborating with or escalating to 2nd line or other resolver teams
• Creating knowledge articles and IT documentation
• Using initiative and teamwork to resolve IT issues
• Supporting hardware and software issues, including Office 365, MS Teams, SharePoint, and Exchange

Business Competencies:

Excellent communication skills (verbal and written) are mandatory for interacting with customers.