Residence Receptions Assistant (KD12697)

University of Bath; Bath; On-site; GBP 23,000 - 24,000; Full time

Job summary

The University of Bath is seeking a Reception Assistant to join their Residence Experience team. This full-time role involves providing excellent customer service, acting as the first point of contact, and working across various reception hubs. The ideal candidate will be friendly and passionate about creating memorable experiences for students and guests. The position offers a supportive and inclusive environment with numerous benefits.

Benefits

Free counselling services

Cycle to work scheme

Electric vehicle salary sacrifice scheme

Staff discount at Team Bath gym

Discounts on postgraduate tuition fees

Generous pension schemes

Professional development opportunities

Free entry to the Holburne Museum

Local discounts

Relocation allowance

Qualifications

• Excellent customer service skills required.
• Friendly personality and passion for creating memorable experiences.

Responsibilities

• Act as the first point of contact for students and guests.
• Respond to enquiries via phone, email, and in person.
• Carry out receptionist duties across multiple locations.

Skills

Customer Service

Communication

Flexibility

Job description

About The Role

We are seeking a Reception Assistant with excellent customer service skills to join our Residence Experience team. The ideal candidate will have a friendly personality and a passion for creating memorable experiences for students and guests.

With over 5,000 bedrooms across campus and the city, we operate multiple reception hubs for students, staff, visitors, and commercial guests. You will work across all receptions on a rota, requiring flexibility to work at various locations and hours, 7 days a week between 8am – 10pm.

About You

The post holder will be the first point of contact, always acting in a welcoming and professional manner, respecting diversity and promoting equal opportunity. Your main responsibilities will include carrying out receptionist duties and responding promptly to enquiries via phone, email, and in person. You should enjoy working with a diverse range of people and be capable of building strong relationships with university departments and stakeholders.

Further Information

This is a full-time (36.5 hours per week), permanent position.

What We Can Offer You

We celebrate diversity and are committed to creating an inclusive environment. Our university has an international reputation, with staff from over 60 nations, and holds a Silver Athena SWAN award for gender equality and intersectionality. We welcome applications from all genders, backgrounds, and communities, especially from under-represented groups, to enrich our community.

We are dedicated to maintaining a safe, secure, and inclusive environment, including being an autism-friendly university and a Disability Confident Leader. Our benefits include:

• Free counselling services through Health Assured
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Discounts on postgraduate tuition fees and language courses
• Generous pension schemes and annual leave with discretionary days
• Professional development opportunities including Apprenticeships and LinkedIn Learning
• Free entry to the Holburne Museum in Bath
• Local discounts and family-friendly policies
• Relocation allowance, visa reimbursement, and interest-free loans for immigration expenses

We aim to continually expand our benefits to support our staff. Learn more about our benefits and what makes the University of Bath a great place to work. Follow us on X @UniofBath and @UniofBathJobs for updates.

Closing Date: 27 May 2025

Department: Management, Specialist and Administration

Salary: £23,028 to £23,881. Appointments at Grade 3 will include a pensionable supplement to ensure a minimum hourly pay of £12.91, in line with the Voluntary Living Wage.