NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading engineering team in Edinburgh as a NOC Technician. You'll support critical infrastructure, manage incidents, and work closely with technical experts. The role offers a chance to develop your skills in a diverse and inclusive environment.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health and wellbeing support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Experience in a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

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NOC Technician - Innovative Engineering Team (Previous Relevant Experience is Required), Edinburgh

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Client:

Telent

Location:

Edinburgh, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Join our Engineering Team at Telent to innovate and drive solutions, working closely with technical experts committed to impactful work. Be part of a high-performing team managing complex, critical infrastructure that keeps the nation's networks connected and protected 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to support, engineering, and other service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with providers, control teams, and field resources.
• Communicate with customers about network incidents.
• Coordinate with utility companies regarding power-related network issues.

Who you are:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise at all levels.
• Good understanding of Microsoft Office.

What we offer:

A career at Telent offers opportunities across sectors, roles, and technologies, fostering skill development and impactful work. We value diversity and inclusion, creating a culture where everyone can thrive and be themselves.

The additional benefits:

• 34 days holiday including public holidays, with buy/sell options, or 26 days plus holidays.
• Company pension scheme.
• Family-friendly policies.
• Occupational health and wellbeing support.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn more about Telent:

Click here for the Telent Video!

We are committed to diversity and inclusion, reflecting the communities we serve, and fostering an environment where everyone can reach their potential.