Claims, Inquests and Complaints Officers

Northumbria Healthcare NHS Foundation Trust; Tynemouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking healthcare organization as a Claims, Inquests and Complaints Officer. This role is vital in ensuring that patient concerns are addressed with care and efficiency. You will be part of a dedicated team that handles claims and complaints, ensuring compliance with NHS regulations while providing exceptional customer service. Your proactive approach will help maintain the high standards of patient care that the Trust is known for. If you are self-motivated and thrive in a busy environment, this is the perfect opportunity to make a meaningful impact in the healthcare sector.

Qualifications

• Experience in handling claims, inquests, or complaints.
• Strong background in a customer-facing environment.

Responsibilities

• Processing claims, inquests, and complaints for the Trust.
• Ensuring compliance with NHS regulations and protocols.
• Performing general office duties and data entry tasks.

Skills

Claims Management

Customer Service

Data Entry

Administrative Skills

Education

Relevant Degree or Equivalent Experience

Tools

Trust-Specific Computer Programs

Job description

Job Title: Claims, Inquests and Complaints Officer

We are offering three full-time posts, each 37.5 hours per week, within our busy Claims, Inquests and Complaints team. We seek self-motivated and proactive individuals with experience in handling claims, inquests, or complaints, and a solid background in a customer-facing environment.

Role Overview

The Claims, Inquests and Complaints Officer plays a pivotal role within the Patient Services Department. The responsibilities include:

1. Receiving and processing claims, inquests, and complaints for the Trust.
2. Supporting the day-to-day administration and management of these processes.
3. Ensuring compliance with the Coroners Rules, NHS complaints regulations, and NHS Resolution procedures and protocols.
4. Performing general office duties such as answering phone calls, photocopying, data entry, and other administrative tasks.
5. Responding to email and phone enquiries.
6. Typing and data entry using general office and trust-specific computer programs.
7. Organizing meetings with complainants in collaboration with colleagues across the Trust.
8. Preparing responses, including formatting and initial quality checks to ensure issues are addressed appropriately.

About the Trust

We manage three major locality hospitals at North Tyneside, Wansbeck, and Hexham, along with smaller community hospitals and clinics from Tynemouth to Berwick on Tweed. Our state-of-the-art Northumbria Specialist Emergency Care Hospital is the first of its kind in England. We also provide home care and community services, emphasizing patient choice and independence. Our commitment is to high-quality patient care and delivering an exceptional experience for every patient and service user, supported by one of the most extensive patient experience programs in England.

Contact Details

For further information or informal visits, please contact:

• Name: Marie Calvert
• Job Title: Claims, Inquests and Complaints Manager
• Email: [e-mail]
• Telephone: [phone]

Alternatively, you can contact Jackie Calvert at [e-mail].