Operational Lead: Responsive Repairs and Empty Homes

JR United Kingdom; England; On-site; Full time

Job summary

A leading company in Suffolk is seeking an Operational Lead for Responsive Repairs and Empty Homes. The role involves managing a team to deliver efficient services to council tenants and private customers, focusing on budget management, compliance, and customer engagement. Ideal candidates will have strong leadership skills and a commitment to safety and service improvement.

Qualifications

• Experience in managing a building maintenance team.
• Knowledge of health and safety regulations.

Responsibilities

• Lead and develop the Building Maintenance team.
• Manage budgets and ensure compliance with regulations.
• Foster relationships with tenants and stakeholders.

Skills

Team Management

Budget Management

Customer Engagement

Health & Safety Compliance

Resource Planning

Job description

The provided job description is fairly detailed and well-structured, but it can be improved in terms of formatting and clarity. Minor adjustments can enhance readability and organization, especially in separating sections more clearly and ensuring consistent use of HTML tags.

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Operational Lead: Responsive Repairs and Empty Homes, Suffolk

Client: Opus People Solutions Ltd

Location: Suffolk

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Job title: Operational Lead: Responsive Repairs and Empty Homes

Rate: Band 9 - £26.85ph PAYE (Flexible)

Length: Initially 3 months, potential extension

Service Area: Housing - Housing repair and maintenance

Driving License beneficial

Main Purpose of Job:

To manage the operational Building Maintenance Team to deliver an effective, efficient, and compliant service to Council tenants and private customers. This role focuses on the delivery of Responsive Repairs and Empty Homes, with an emphasis on managing costs, risks, staff, and equipment resources to ensure high satisfaction, value for money, and safe working practices.

Key Responsibilities:

• Team and Performance Management: Lead, support, and develop the Building Maintenance team through recruitment, training, 1-1s, team meetings, and performance monitoring to deliver Responsive Repairs and Empty Homes services effectively.
• Operational Delivery and Resource Planning: Ensure effective scheduling and resource allocation to meet service demands, manage daily operations, and maintain service quality across all repair and maintenance functions.
• Budget and Compliance Oversight: Manage budgets ensuring value for money, while maintaining compliance with regulations such as CDM, Building Control, Health and Safety, and Council procurement procedures.
• Customer and Stakeholder Engagement: Foster strong relationships with tenants and stakeholders by resolving complaints, attending forums, and promoting high customer service standards and engagement initiatives.
• Health & Safety and Risk Management: Promote a strong safety culture, ensuring risk assessments and training are in place for all staff and contractors involved in high-risk maintenance operations.
• Service Improvement and Collaboration: Support service transformation projects, specification writing, tender evaluations, and innovation adoption while collaborating with internal departments and addressing broader social welfare concerns.