Care Coordinator

NHS; Tendring; On-site; GBP 27,000; Full time

Job summary

Clacton PCN is seeking a full-time care coordinator to enhance patient health within the network. The role involves collaborating with healthcare teams, addressing patient needs, and supporting proactive care initiatives. Ideal candidates will have a compassionate approach and relevant experience in healthcare.

Qualifications

• Minimum of 2 years experience working as a healthcare professional.
• Ability to work independently and take initiative.

Responsibilities

• Collaborate with the PCN Proactive Care team to enhance patient well-being.
• Support coordination of services and ensure patient-centered care.

Skills

Communication

Organizational Skills

Empathy

Teamwork

Motivational Skills

Time Management

Education

NVQ Level 3 in Health and Social Care

Tools

Microsoft Office

Job description

Job summary

Clacton PCN has an opportunity for a care coordinator to join our team on a full-time basis for 37.5 hours per week across 5 days (some Saturday work may be required). This role is offered on a fixed-term contract for 12 months.

The primary objective of this role is to collaborate with the Primary Care Network (PCN) Proactive Care team to enhance the health and well-being of patients within our network. Responsibilities include screening, routine health reviews, taking observations, cancer care reviews, supporting groups and education events, holistic assessments, and implementing proactive approaches to managing frailty and long-term conditions. The role supports individuals to live, age, and die well through clinics, home visits, meetings, and service development initiatives.

The post holder will work in partnership with general practices, stakeholders, the wider PCN team, and neighbourhood resources to address patient needs and support PCN objectives. They will act as a role model demonstrating a compassionate and caring approach.

If you are a skilled care coordinator with excellent person-centred planning experience and strong local knowledge for accessing key support, we would love to hear from you.

Main duties of the job

1. Work with the clinical lead and proactive team to embed the proactive care pathway across the PCN, addressing health inequalities and promoting healthy ageing.
2. Develop strong relationships with member practices to understand population needs, support patients in reducing crises, improve screening uptake, and enable care in preferred settings.
3. Support the coordination of all key activities, including access to services, advice, and information, ensuring health and care planning is timely, efficient, and patient-centred.
4. Refer patients to appropriate resources such as social prescribers, frailty assessments, or occupational therapists, ensuring a holistic approach to care.
5. Accurately and promptly record daily activities and information using IT systems as appropriate.

About us

Clacton PCN, located in North East Essex, comprises six practices: East Lynne Medical Centre (Lead Practice), North Clacton Medical Group, Old Road Surgery, Thorpe Surgery, Fronks Road Surgery, and Harewood Surgery. This dynamic network offers opportunities for personal development, with a focus on supporting the local community and addressing health issues relevant to team members.

Details

Date posted: 18 May 2025

Pay scheme: Other

Salary: £26,530 a year

Contract: Fixed term

Duration: 12 months

Working pattern: Full-time

Reference number: 28525-1

Job locations

East Lynne Medical Centre, 3/5 Wellesley Road, Clacton on Sea, Essex, CO15 3PP

Job description

For more information about this role, please see the attached job specification.

Person Specification

Qualifications (Essential):

• NVQ Level 3 in Health and Social Care or an equivalent qualification.

Experience (Essential):

• Minimum of 2 years experience working as a healthcare professional.
• Proven ability to demonstrate excellent written and verbal communication.
• Proficiency in Microsoft Office suite.
• Ability to interact with service users sensitively and empathetically.
• Capability to work collaboratively as part of a team.
• Strong organisational skills with effective workload management.
• Excellent motivational and influencing skills.
• Car driver with ability to travel between practices and undertake home visits.
• Experience in providing advice and signposting to service users.
• Understanding of the personalised care approach.
• Knowledge of public health issues relevant to the local population.
• Familiarity with the PCN DES, ICB vision and values, and NHS long-term plan role of primary care.
• Strong understanding of current NHS issues.
• Effective time management and prioritisation skills.
• Ability to work effectively in a fast-paced, changing environment.
• Willingness to work flexibly to deliver effective healthcare.
• Understanding of QoF and IIF frameworks.
• Willingness to learn and develop professionally.
• Ability to act autonomously within scope of practice.
• Ability to work independently and take initiative.
• Full UK driving licence.