Food & Beverage Team Member

National Trust; Metropolitan Borough of Solihull; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join the National Trust as a Food and Beverage Team Member, where you'll play a vital role in providing exceptional service to visitors. This hourly paid, fixed-term position offers a chance to work in a vibrant café environment, with opportunities for training and professional development. Enjoy a range of benefits, including a substantial pension scheme, free entry to National Trust places, and flexible working arrangements.

Benefits

Substantial pension scheme up to 10% of basic salary

Free entry to National Trust places for you and your guests

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Discount perks (gym memberships, shopping, cinema)

Holiday entitlement up to 32 days

Flexible working where possible

Employee assistance programme

Free parking at most locations

Qualifications

• No experience necessary, but team players and people-oriented individuals preferred.
• Enthusiastic and eager to learn.

Responsibilities

• Welcoming and caring for visitors in the café.
• Maintaining high standards in food and drink presentation.
• Assisting the kitchen team with food preparation as needed.

Skills

Team player

Customer service

Enthusiasm

Adaptability

Job description

The National Trust is renowned for its food and hospitality. We run 185 cafes, tea-rooms, and restaurants all over England, Wales, and Northern Ireland, and we'd love you to join us.

We’re looking for a Food and Beverage Team Member. In this role, you’ll make a real difference to the work of the National Trust and help provide people with a memorable day out.

This location is in a rural area, so please consider your commute before applying.

Benefits:

We want to help you look after what matters to you, such as saving for your future, getting discounts, or promoting work-life balance. Please read our package below to see what benefits we offer.

Hours:

This is an hourly paid, fixed-term position. We aim to offer a consistent pattern, but flexibility may be required to meet business needs, with as much notice as possible. The role includes weekends and Bank Holidays, but no evenings or split shifts.

Salary:

£12.25 per hour

Duration:

Fixed Term Contract until 31st July 2026.

Applicants will need to complete our online assessment instead of submitting a CV or traditional application. This helps us understand your strengths and provides more information about the role.

What it's like to work here:

Click here to watch our video to learn more about working in a food and beverage team for the National Trust.

What you'll be doing:

Your main focus will be front of house, welcoming and caring for visitors in the café. Your enthusiasm, positive attitude, and commitment to excellent service will ensure everyone has an enjoyable experience. Teamwork and adaptability are essential in this lively environment.

You’ll strive to understand visitors' needs, assist them, and make recommendations. Maintaining high standards in food and drink presentation, ensuring displays and signage are accurate and attractive, is key. You may also assist the kitchen team with food preparation at times.

We will provide you with an induction tailored to the role, training in allergens and food safety, and mentoring as needed. Further professional development opportunities are available if you wish.

Full role details are available in the attached document. You do not need to meet all listed skills and experience; it’s to give a full picture of the role.

Who we're looking for:

No experience is necessary, but we welcome applicants who are:

• Team players or capable of working independently.
• People-oriented, caring about providing great service.
• Enthusiastic and eager to learn.

The package includes:

• Substantial pension scheme up to 10% of basic salary.
• Free entry to National Trust places for you, a guest, and your children under 18.
• Rental deposit loan scheme.
• Season ticket loan.
• EV car lease scheme.
• Discount perks such as gym memberships, shopping, and cinema discounts.
• Holiday entitlement up to 32 days plus holiday purchase scheme, subject to criteria.
• Flexible working where possible.
• Employee assistance programme.
• Free parking at most locations.

Requirements:

Eligibility to work in the UK and compliance with other role-specific criteria.