Marketing and Operations Associate

ECL Kontor; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job description

Charmspring is looking for an upbeat, dynamic, and resourceful Marketing and Operations Associate who will join our new company to take on responsibilities across operations, marketing, customer experience, and any other areas of the business as needs arise. The right candidate is excited to roll up their sleeves, take on responsibilities where they are needed, and learn more about how a business is built from scratch. You’ll be responsible for interfacing with our customers, online community, warehouse partners, and web development partners as well as helping out across the company. Other areas you may help with include office management and calendar management. This role initially reports to the Founder/CEO.

What You’ll Do:

• Engage with our customers over email and social media platforms, defining and delivering a world-class customer experience
• Be the point of contact for our 3rd party warehouse on inventory, orders, fulfillment, shipping, and troubleshooting
• Develop creative ideas for content and marketing and ensure their seamless execution
• Partner with our 3rd party developers on website improvements and troubleshooting
• Be ready to roll up your sleeves and help the founder and the rest of the team wherever needs arise

What You’ll Bring:

• At least 1 year of experience in a client- or customer-facing role where thinking on your feet and problem solving were two of your strong suits
• Strong organizational, time management, and planning skills
• A positive and resourceful attitude
• Excitement to take on new responsibilities as needs arise at a new company
• A knack for talking to and connecting with anyone
• A passion for startups and e-commerce

About Charmspring

Charmspring is launching in 2024. Our mission is to add to the harmony and fun of family life while creating opportunities for learning, development, and connection among families.