First Line Support Analyst

Clearer.io; Leicester; On-site; GBP 20,000 - 30,000; Full time

Job description

Take the clearer route to smart career growth. At clearer.io, we’re reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is straightforward yet powerful: to empower our partners with solutions that streamline their operations, foster customer trust, and drive sustainable growth. We’re not just about technology—we’re about making eCommerce smarter, simpler, and more impactful, delivering solutions that inspire confidence and create real results.

With fresh investment and rapid growth, this is the perfect time to join our journey. When you become part of clearer.io, you step into a role where your work truly matters. Here, you’ll have the opportunity to own your projects, drive outcomes, and make an impact within a supportive, diverse team of professionals dedicated to customer success. We value clarity, results, and a customer-centric approach that keeps us focused on delivering real value to our partners every step of the way.

If you’re ready to cut through the clutter and focus on what really matters in a dynamic eCommerce landscape, clearer.io is the place to grow, lead, and shape the future of online retail. Join us, and be part of a team that’s committed to making eCommerce clearer, more efficient, and more rewarding for everyone.

Your Impact:

Are you ready to take your first step into the exciting world of technology and eCommerce? At Clearer.io, our Junior Customer Support Executives play a vital role in our future success. We place great importance on our customers' success. Our mission is to deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations. When customers have questions, you will be their first point of contact, providing support via live chat. You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge. This entry-level role, based in our Leicester office, is ideal for school leavers, recent graduates or individuals looking to make a career change.

What you’ll do:

• Efficiently responding to inquiries via live chat
• Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process
• Escalating complex issues to senior team members (product specialists) and developers by logging support tickets
• Creating accurate instant set-ups via live chat, sharing articles and creating snippets.
• Enhancing our support centres by identifying when articles need updating and reporting back to your lead.

What You’ll Bring:

• Effective Communication: You're skilled at expressing yourself clearly, both in writing and speaking, across various platforms.
• Multitasking Ability: You can handle multiple tasks efficiently, ensuring all are completed successfully.
• Logical and Quick Thinking: You approach problems with clear reasoning and can think on your feet to find solutions.
• Customer Experience Passion: You're enthusiastic about enhancing the experience for our customers, always aiming to exceed their expectations.
• Self-Motivation and Team Spirit: You're eager to learn, driven to achieve your best, and thrive when collaborating with others.

Why clearer.io?

• Customers at the heart: We make our customers the stars of our show and help them thrive. When they grow, so do we. We obsess over their needs so we can dream big on their behalf.
• Purposeful progress: We harness our ingenuity to keep leveling up and growing stronger. We take initiative, think boldly, and don’t settle for the status quo. Every risk teaches us something new.
• Endless innovation: We take action, refine our work, and drive meaningful growth for each other and our customers. Humble in our pursuit, we continuously seek to improve. We ask ‘How can we help?’ striving always to make a meaningful impact.
• Always open: With transparency, we simplify the complex, collaborate globally, and empower everyone. We believe openness in our communication—with customers, partners, and team members—is essential for building strong relationships.
• Clear Benefits: Private Medical Insurance

Be a part of clearer.io—where your expertise fuels real change in eCommerce. Come and join us- it’s clear we’re the place to be!