Receptionist/Care Navigator

NHS; Greater Manchester; On-site; GBP 10,000 - 20,000; Part time

Job summary

A semi-rural practice in Manningtree is seeking a part-time receptionist to join their busy team. The role involves greeting patients, managing appointments, and maintaining health records. Ideal candidates will have excellent communication skills and customer service experience, contributing positively to the community.

Qualifications

• Experience working with the public, demonstrating sensitivity and empathy.
• Ability to work confidentially and discreetly.
• Strong IT and administrative skills.

Responsibilities

• Greeting and directing patients.
• Assisting GPs with online triage.
• Scheduling appointments face-to-face, online, and via phone.

Skills

Communication Skills

IT Skills

Customer Service

Job description

Job Summary

Lawford Surgery has an opportunity for a part-time receptionist, working approximately 20-25 hours per week. This front-line role involves more than answering phones and scheduling appointments; it includes helping patients access services, maintaining accurate health records, and managing appointment bookings effectively.

We seek an organized, adaptable, and friendly individual to join our busy team and positively impact our community. Flexibility is required to cover additional hours as needed. Previous applicants need not apply.

Main Duties

1. Greeting and directing patients.
2. Assisting GPs with online triage.
3. Scheduling appointments face-to-face, online, and via phone.
4. Managing prescriptions, letters, forms, and specimen bottles.
5. Handling patient inquiries and requests for information.
6. Advising patients on practice procedures.
7. Processing new patient registrations.
8. Answering the telephone promptly.

About Us

Based in Manningtree, Essex, Lawford Surgery is a semi-rural practice with around 4,700 patients. The successful candidate will join our nursing team, supported by our principal GP, salaried GP, locum GPs, and PCN clinical staff including a paramedic, pharmacist, and physiotherapist.

Details

• Date Posted: 21 May 2025
• Pay Scheme: Other
• Salary: Depending on experience
• Contract: Permanent
• Working Pattern: Part-time
• Reference Number: 28635
• Location: 2 Edgefield Avenue, Lawford, Manningtree, Essex, CO11 2HD

Job Responsibilities

For more information about this role, please contact us directly.

Person Specification

Experience (Essential)

• Excellent communication skills with a polite telephone manner.
• Ability to work confidentially and discreetly, respecting patient privacy.
• Experience working with the public, demonstrating sensitivity and empathy.
• Confidence working in a team and ability to think quickly.
• Strong IT and administrative skills.
• Customer service experience, ideally in a busy GP setting.

Other Requirements

This role is subject to a DBS check under the Rehabilitation of Offenders Act 1975.

Employer Details

Name: Primary Care Careers

Address: 2 Edgefield Avenue, Lawford, Manningtree, Essex, CO11 2HD

Website: https://www.eoeprimarycarecareers.nhs.uk/