Account Manager

Sopra Steria - UK; Hemel Hempstead; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a P&L Lead to drive growth and maintain key customer relationships in the Defence sector. This dynamic role involves overseeing P&L management, leading a dedicated IT delivery team, and ensuring high performance while nurturing trusted relationships. The successful candidate will demonstrate strategic leadership, manage budgets effectively, and contribute to the long-term vision of the business. With a focus on digital transformation, this position offers the opportunity to make a significant impact in a highly regulated environment. Flexible working arrangements are available to support work-life balance.

Benefits

Referral Bonus of £3000

Flexible Working Arrangements

Qualifications

• Proven P&L experience with a focus on customer relationships.
• Strong understanding of the Defence sector and its operational processes.

Responsibilities

• Oversee P&L management ensuring profitability and performance targets.
• Lead IT delivery teams, maintaining strong customer relationships.

Skills

P&L Management

Customer Relationship Management

Digital Transformation

Strategic Leadership

Budget Management

Defence Sector Knowledge

Job description

Sopra Steria's Aerospace, Defence, and Security division provides digital transformation, IT modernisation, and cybersecurity solutions to support critical operations in highly regulated industries. We collaborate with governments, defence agencies, and aerospace organisations to enhance efficiency, security, and innovation.

We are looking for a P&L Lead to maintain a customer relationship and drive the delivery and growth of a key account. The role will focus on maintaining long term customer commitment, identifying new opportunities, and ensuring the continued success of delivery and expansion of the business.

This role requires the individual to hold active DV (Developed Vetting) clearance, to manage a delivery team in Hertfordshire and be willing to travel to various locations along the M4 and in Southwest England.

What you will be doing:

• Oversee and manage the P&L, ensuring profitability and performance targets are met.
• Lead and motivate an IT delivery team, driving morale and ensuring high performance.
• Maintain and build on a strong customer relationship, ensuring their needs are understood and met.
• Demonstrate strategic guidance and leadership to the customer and across the delivery function, working closely with senior stakeholders.
• Contribute to the long-term vision of the business, ensuring future opportunities and challenges are anticipated and managed.
• Ensuring continuous improvement in delivery, resolving complex issues efficiently.

What you will bring:

• Previous P&L experience.
• Track record in building, developing, and nurturing trusted relationships with customers & delivery teams.
• Deep understanding of the Defence sector, including its challenges, operational processes, and strategic requirements.
• Experience in the delivery of digital transformation projects, demonstrating the ability to translate customer needs into tangible outcomes.
• Commercially astute with the ability to manage budgets, drive profitability, and identify growth opportunities.
• A strategic mindset with the ability to balance customer success with organisational goals, ensuring long term account growth and retention.

We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Level of Clearance: Active DV
Referral Bonus: £3000

Salary offered will be in line with experience and development needs.