Clean Water Mains Technician (24/7 Response Pod)

Dwr Cymru Welsh Water; Rhymney; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading water utility company is seeking a dedicated professional to support their 24/7 operational response team. The role involves leading on-site activities, ensuring compliance with safety standards, and effectively communicating with customers during service disruptions. Ideal candidates will have experience in water operations and a strong commitment to customer service.

Benefits

25% additional shift allowance

Qualifications

• Proven experience in front-line or technical role in Water, Utility or Logistics sectors.
• Experience in leading during time-critical events.

Responsibilities

• Lead on-site for inspectors and contractors, ensuring effective service delivery.
• Investigate and resolve water supply issues, ensuring customer communication.
• Monitor contractor performance and ensure compliance with safety standards.

Skills

Problem Solving

Communication

Teamwork

Education

BTEC/equivalent qualification in Water Operations

Job description

What you’ll be responsible for

1. Support the Response Pod Team in delivering an efficient and effective 24/7 service with no avoidable failures in service delivery. You’ll act as the senior on-site lead for inspectors and contractors, providing direction and coordination and ensuring that issues are escalated when required.
2. Respond to issues as directed by Operational Response and Control teams, providing regular feedback to ensure that risks are understood and customers are kept up to date with progress throughout our response. You’ll be responding to a wide variety of issues ranging from single customer contacts to major failures of large diameter water mains. You’ll be responsible for investigating, pinpointing the fault and taking action to resolve the issue.
3. Provide service to customers directly in response to urgent issues and ensure that customers are fully informed about what happens next.
4. Take a lead in ensuring that all vehicles, plant and equipment are adequately maintained and ready to deploy at all times, with particular focus on maintaining of compliance with Water Quality and Safety standards expected. You will be responsible for ensuring that activities are undertaken in time and coordinating colleagues around you.
5. Utilise all emergency response equipment available to restore supplies as quickly as possible in the event of failures, whilst ensuring that water quality is not compromised.
6. Liaise with contractors in our supply chain to ensure efficient coordination of the deployment of people, vehicles and equipment during larger events.
7. Support the delivery of planned work on the Distribution network ensuring that risk assessment/method statements are followed and safety and water quality are put at the forefront of everything we do. You’ll support with investigating more complexed network issues and provide feedback on potential network improvements that could be made.
8. Monitor contractors’ performance through carrying out inspections and safety conversations. You’ll ensure that people in our supply chain understand the importance of the highest standards of safety and service to customers. You’ll review contractor RAMS to ensure suitability for the task being undertaken and issue Permits to Work / Certificates of Isolation to enable works to proceed.
9. Carry out and document on-site Risk Assessments to ensure that hazards are identified and risks mitigated or reduced as far as possible. You’ll ensure that activities undertaken comply with all Health and Safety legislation and DCWW Health & Safety policies.
10. Carry out routine daily checks on vehicles in order to comply with Road Traffic Act requirements and to ensure compliance with DCWW Operators Licence. You’ll be required to accurately record and report defects.
11. Recording all activities in the relevant corporate systems (SAP, PowerApps, Procedural Forms) to ensure that there is an auditable record of our actions.
12. Taking Water Quality samples from Tankers and other temporary Supplies, in line with our procedures, to ensure that the water we supply our customers meets the standards we expect. You’ll need to support with ensuring that logistics arrangements are understood and complied with to transport samples to our laboratory in time for analysis each day.
13. Ensure chlorination of tankers, bowsers and hoses is completed and recorded when necessary.
14. Ensure that no tanker or water storage equipment remains full with the same water for more than 7 days.

This job profile has been condensed. Please request full job description from Manager/Recruitment Team.

Who you’ll work with

Internal

• Operational Response & Control Hub teams
• Retail/OCC
• Emergency Planning
• Area Distribution Teams
• Water Production Teams
• Water Services Science
• Water Network Alliance
• Water Engineering / Leakage
• Capital
• Sampling Teams

External

• Customers
• Regulators – NRW, EA, DWI, HSE
• Emergency Services
• Alliance Partners & Contractors

About you

Qualifications

• BTEC/equivalent qualification or suitable demonstrable experience in Water Operations

Experience

Essential

• Proven experience working in a front-line or technical role in the Water, Utility or Logistics sectors
• Experience in taking a lead amongst peers and able to demonstrate examples where others have looked to you for guidance, support and direction
• Experience in taking a lead during time critical events and providing direction/coordination to others

Desirable

• Experience with reactive logistic operations and an understanding of water/wastewater operations
• Experience in working to stringent Health and Safety procedures and regulatory targets/constraints and a proven track record in delivering to high standards and levels of compliance
• Demonstrable experience in working with contractors to deliver high standards of safety compliance and performance

Knowledge & Skills

• Enthusiastic about putting our customers first every day
• A good understanding of water service delivery processes and measures of success
• Transferable practical skills which will prove beneficial to delivering / coordinating reactive operations, fault finding & operating the water network
• Ability to problem solve quickly and effectively whilst ensuring that safety is never compromised
• Able to demonstrate discipline to follow and monitor compliance against procedures with a strong focus on attention to detail
• Able to demonstrate experience in delivering innovative solutions to solve problems
• Able to work as part of a team, supporting others and understanding the importance of working together to deliver results
• Ability to develop positive working relationships across the organisation
• Highly effective communication skills and ability to translate initiatives and directives into actions that are fully understood by the team
• Ability to deal with customers, colleagues and external stakeholders in a professional manner, promoting a positive image of Welsh Water at all times
• Evident drive for results – demonstrates interest and ability to learn new things, takes initiative, welcomes problems as challenges, finds solutions to problems
• Competent in the use of IT

Good to know

Shift Information

Consists of 12 hour shifts: 2 days (working 6am-6pm) followed by2 nights (6pm-6am),then fourdays off - this cycle rotates eighttimes. After the seventh cycle,you’ll receive18 days off and then the cycle repeats again. You cannot book annual leave as this is a fixed pattern and annual leave is already accounted for, however on exception, you can swap a shift or buy some additional leave days.

There is a 25% additional shift allowance payment on top of the base salary for this role.