Retail Customer Advisor (Brighton - Churchill Square) - 30 hours

TN United Kingdom; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading company as a Retail Customer Advisor in Brighton, where you'll enhance customer experiences and drive sales. Full training provided, with a focus on teamwork and customer engagement. Enjoy a supportive environment with ongoing development opportunities.

Benefits

Free staff handset and unlimited SIM

4.5% employer pension contribution

Life assurance

Holiday allowance of 31 days plus 2 bank holidays and 3 personal days

Tastecard membership

Uber spending money

Discounts across retailers, activities, gyms, and health clubs

Opportunities to win monthly and annual awards

Qualifications

• No prior product knowledge necessary; full training provided.
• Passion for delivering exceptional service.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Achieve personal and store KPIs by driving sales.
• Provide personalized solutions for mobile or network-related enquiries.

Skills

Customer Focused

Team Collaboration

Problem Solving

Job description

Retail Customer Advisor (Brighton - Churchill Square) - 30 hours, Brighton and Hove

Client: Three UK

Location: Brighton and Hove, United Kingdom

Job Category: Retail

EU work permit required: Yes

Job Reference: 2ae708281ceb

Job Views: 4

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our products and services will help us achieve high standards across Three while hitting sales targets as a team.

Key Responsibilities

1. Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
2. Service Excellence: Create exceptional experiences by promoting our innovative products and services.
3. Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
4. Solution Efficiency: Provide personalized solutions for general mobile or network-related enquiries, ensuring prompt resolutions.

Qualifications

We seek individuals passionate about 'wowing' customers by demonstrating how technology can transform everyday moments. No prior product knowledge is necessary as full training will be provided. Key qualities include:

1. Customer Focused: Passion for delivering exceptional service and understanding customer needs.
2. Team Collaboration: Ability to work well within a team, contributing positively.
3. Problem Solving: Resourceful and proactive in resolving enquiries and challenges.

We support your growth with ongoing development opportunities to help you succeed as a Customer Advisor and beyond.

Additional Information

We value our people and foster an inclusive culture. Our benefits include:

• A free staff handset and unlimited SIM
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days plus 2 bank holidays and 3 personal days (pro-rata)

Retail-specific benefits include:

• A Tastecard membership
• Uber spending money
• Discounts across retailers, activities, gyms, and health clubs via Perks at Work
• Opportunities to win monthly and annual awards

We are committed to diversity, equality, and supporting all applicants, including those requiring reasonable adjustments during the interview process.

We look forward to your application to join Team Three!