Receptionist / Clerical Officer

NHS; Ashfield; On-site; GBP 25,000; Full time

Job summary

Join a forward-thinking healthcare organization as a Receptionist-Clerical Officer in the Sexual Health department. This role is perfect for someone passionate about providing exceptional client care and support. You'll be the welcoming face for clients, ensuring they feel valued and comfortable. With opportunities for personal and professional growth, this position offers a dynamic and supportive work environment. If you're ready to contribute to a team dedicated to delivering outstanding healthcare services, apply today and make a difference in your community.

Benefits

Opportunities for personal and professional growth

Supportive work environment

Dynamic team atmosphere

Qualifications

• Experience in a client-centered healthcare environment is desirable.
• Previous clerical and customer care experience is essential.

Responsibilities

• Be the welcoming face and first point of contact for clients.
• Efficiently register clients and schedule follow-up appointments.

Skills

Interpersonal skills

Communication skills

Customer service

Computer literacy

Education

Good standard of general education

Tools

IT systems

Job description

Job summary

Join Our Team at King's Mill Hospital!

Are you an enthusiastic and efficient individual looking to make a difference? We have an exciting opportunity for aReceptionist-Clerical Officerin our Sexual Health department.

Key Responsibilities:

• Be the welcoming face and first point of contact for clients accessing our Sexual Health services.
• Provide exceptional client care and customer service.
• Support continuous improvement initiatives to enhance service quality.

What We Offer:

• A dynamic and supportive work environment.
• Opportunities for personal and professional growth.
• The chance to be part of a team dedicated to providing the highest quality care.

If you are passionate about helping others and thrive in a fast-paced setting, we would love to hear from you! Apply today and become a vital part of our mission to deliver outstanding healthcare services.

Main duties of the job

• Warmly welcoming clientsto our clinics, ensuring they feel comfortable and valued.
• Efficiently registering clientsand scheduling follow-up appointments as needed.
• Supporting the smooth operationof our clinics across nine locations: Mansfield, Ashfield, Newark, and Sherwood.
• Maintaining accurate and organized client notesto ensure seamless results management.

Your contribution will help us provide a high-quality service that meets the needs of our community.

About us

Thank you for your interest in this role.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here, and we are the Health Service Journal's Trust of the Year in 2020.

The Care Quality Commission rated King's Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall, we are rated Outstanding for care.

For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.

Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients; we also care for you.

Our culture of learning, compassion and taking a person-centred approach are at the roots of our organisation.

We would love you to join us.

Details Date posted

08 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

214-CSTO-7142054

Job locations

King's Mill Hospital

Mansfield Road

Sutton in Ashfield

NG17 4JL

Job description Job responsibilities

Please see attached job description and personal specification for further information about this role

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:

Skilled Worker visa: eligible healthcare and education jobs - GOV.UK

Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

Job description Job responsibilities

Please see attached job description and personal specification for further information about this role

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:

Skilled Worker visa: eligible healthcare and education jobs - GOV.UK

Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

Person Specification Knowledge Essential

• Computer literate, with experience of using a keyboard
• Interpersonal and communication skills

Desirable

• General knowledge of the NHS
• Good listening skills
• Ability to work under pressure

Qualifications Essential

• Good standard of general education

Further Training Essential

• Will be required to undertake training on IT systems used by the service

Experience Essential

• Team worker
• Previous clerical and customer care experience

Desirable

• Work in a client centred healthcare environment

Contractual requirements Essential

• Ability to travel to various locations within hospital and community settings
• Ability to work flexibly to meet the needs of the service
• Need to be able to work across seven day service provision
• Mandatory training as per trust requirements
• Annual appraisal

Person Specification Knowledge Essential

• Computer literate, with experience of using a keyboard
• Interpersonal and communication skills

Desirable

• General knowledge of the NHS
• Good listening skills
• Ability to work under pressure

Qualifications Essential

• Good standard of general education

Further Training Essential

• Will be required to undertake training on IT systems used by the service

Experience Essential

• Team worker
• Previous clerical and customer care experience

Desirable

• Work in a client centred healthcare environment

Contractual requirements Essential

• Ability to travel to various locations within hospital and community settings
• Ability to work flexibly to meet the needs of the service
• Need to be able to work across seven day service provision
• Mandatory training as per trust requirements
• Annual appraisal

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Sherwood Forest Hospitals NHS Foundation Trust

Address

King's Mill Hospital

Mansfield Road

Sutton in Ashfield

NG17 4JL

Employer's website

https://www.sfh-tr.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Sherwood Forest Hospitals NHS Foundation Trust

Address

King's Mill Hospital

Mansfield Road

Sutton in Ashfield

NG17 4JL

Employer's website

https://www.sfh-tr.nhs.uk/ (Opens in a new tab)